Krzysztof Bartnik

Experience

• 

  PN Standard P. Nazarewski, M. Raszkowski sp. j.

  May 2006 - Sept 2009

  Desktop Support Analyst, Junior System Administrator

  - Customer desktop PC & Windows Server support- Computer hardware, printers, telephony and network problems diagnostic and support- Crystal Reports reporting- Request ticketing and documentation- Cyclic condition control and solving problems related to malfunctioning of hardware or software problems in main and branch offices of Militzer & Münch company in Poland- Dedicated support for Coleurop campus and European Centre Natolin- Troubleshooting, conducting ongoing repairs and maintenance of system components, phones, network structure- Supervising the work of third parties- Preparing database reports – Crystal Reports- Preparing work documentation Show less

• 

  Avon Cosmetics Polska

  Dec 2010 - now

  Desktop Support Analyst, Service Desk Analyst

  • Solving problems with computers, POS stations, printers, phones, cell phones• Supporting users work with applications: MS Office, Lotus Notes, MS Outlook Axapta, Aries, Citrix, Europos, E1, Xerox SafeQ, P-Synch, Sendit, Postini, Lotus Sametime, MS Lync, Skype IP Softphone, Avaya IP Phone, AdobeConnect, Polycom TPX• Selective administration of Avaya Central - assigning/editing numbers, changing permissions, adjusting IP Phone settings.• Supporting Pathfinder devices and SKK Smart software for Avon Beauty Centers• Creating work documentation and preparing reports in BMC Remedy system• First line phone support for South Africa and Central Europe – creating tickets, solving problems or escalating and assigning to next lines of support.• Preparing procedures and logical schematics for Desktop Support – in example computer replacement, computer rent, telepresence support – MS Visio• Training first and second line of support in matter of Avon Beauty Centers – POS computers, Europos and printing system problem solving • Preparing hardware and software purchase offers• Research for new computer remote access tool for Avon• Active Directory, DHCP management • Resolving problems with Active Directory permissions problems on file servers. Show less