Alexandra Ionescu

Experience

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  New View SRL

  Sept 2010 - Sept 2011

  Account Executive Asistent

  Managing departmental documents, coordination of business contacts, correspondence with the business partners of the company, managing and analyzing the information obtained in the activities for the different advertising campaigns, publishing and authenticating your advertising campaign guidelines, Document Management, Planning and Reporting Activities.

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  D.G.T. Federation

  Oct 2011 - now

  Coordination of the Association's external communication activities at national and international level, writing training projects and networks funded by the Youth in Action Program Account Executive and Organizer for Multicultural Youth Exchanges, coordination of business contacts, correspondence with the business partners of the organization, interpersonal communication with the persons involved in the execution of the contracts, management and analysis of the information obtained in carrying out their own activity, management of the documentation, planning and reporting of their own activity for the best results of the Project Manager, drafting and launching internal orders (briefs), assessing the quality and accuracy of your advertising proposals, managing advertising budget, drafting press releases, creating and implementing communication strategies, organization and coordination of team members Afișează mai puține

  • Vice-President

    Jan 2011 - now

  • Freelance Trainer & Facilitator Erasmus Plus & Youth in Action

    Oct 2011 - now
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  ICredit Romania

  Jan 2014 - Apr 2015

  Telesales Agent

  Answer phone calls, identify potential customers' needs, and highlighting the benefits of credit products, reassigns existing clients and fills in the remote credit application, make phone calls towards the company's clients, enter the information in the company’s database, provide information regarding the products and services offered by the company, check constantly customer’s satisfaction, daily and weekly reporting, as appropriate. In addition to classical Operator Call Center, I have been named Back-up Team Leader. Taking over its responsibilities in TL’s absence. Back-up Team Leader Call Center; Position reports directly to Team Leader Call Center. Afișează mai puține

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  AMOMA.com

  Oct 2016 - Oct 2019

  Senior Customer Service Representative

  Answering inbound customer calls and emails and assisting clients in accordance to the internal procedures, identify and transfer guests to sales reps for new opportunities, ensure customer awareness and understanding of applicable regulations, terms and conditions, effective management of multiple tasks and priorities, collaborate with all departments, especially with Sales department to obtain the best outcome for the client’s request, able to apply knowledge and make decisions with minimal direction from managementFollow communication procedures, guidelines and policies.Assist with placement of orders, refunds,amendments,relocations,special requests.Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution regarding customer's needs. Afișează mai puține

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  Programul Operațional Capital Uman

  Jan 2021 - Jan 2023

  Project Expert Vocational Guidance and Counseling | START 149105 | POCU

  Primarily focusing on rural areas within its sphere of expertise. It plays a crucial role in identifying and disseminating valuable information to potential beneficiaries. This outreach extends to individuals and groups alike, conducted through a combination of face-to-face interactions and door-to-door visits. The primary goal is to acquaint potential beneficiaries with the services offered by the Partner's organization and to guide them through the process of registration and profiling within the SPO (Social Programs Office). This approach serves to not only gather essential individual data but also to raise awareness within the community about the various opportunities presented by legal registration with the SPO. Afișează mai puține