
Flavia Benevides
Online Sales & Marketing Manager

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About me
Customer Experience Manager - Payment Technology I Retail & Hospitality I Value Added Services -DCC & Tax-Free
Education

Universidade de Fortaleza
2002 - 2007Bachelor of Business Administration (B.B.A.) Business Administration and Management, General
Experience

COLDAR Air Conditioning Ltd
Jan 1998 - Jul 2011Online Sales & Marketing Manager
Certas Energy
Feb 2013 - Oct 2014Sales Negotiator & Account managerManaging, marketing and selling of Gasoil/ Kerosene / Diesel Fuels for a "Harefield Depot" to Commercial and Agricultural markets.

SSL247
Nov 2014 - Nov 2015Web Security Consultant
Entura International LTD
Nov 2015 - Jan 2018Business Development Account Executive
Global Blue
Jul 2018 - Jan 2021Account ManagerAccount manager for the industry leader in Tax-Free Shopping financial services in the UK.

Timberlake Consultants
Aug 2021 - Jul 2022Sales Marketing Manager
Planet
Aug 2022 - nowAs a Customer Experience Manager, I look after UK & Ireland accounts, specialising in DCC and Tax-Free VAT solutions. I drive revenue optimisation for retail and hospitality merchants by delivering tailored training and data-driven insights. Collaborating closely with Key, Global, and Enterprise Account Managers, I identify and capitalise on revenue growth opportunities. My focus is on empowering clients to maximise the benefits of our currency conversion and tax refund services, ensuring a positive and profitable partnership.I enjoy building strong client relationships and drive sustainable revenue growth. Show less
Customer Experience Manager - UK & Ireland
Feb 2024 - nowKey Account Manager
Aug 2022 - Apr 2024
Licenses & Certifications
- View certificate

How to Boost Your Productivity with AI Tools
LinkedInMar 2025 - View certificate

Negotiation Foundations
LinkedInJul 2024 - View certificate

Customer Experience (CX) Foundations
LinkedInMar 2025 - View certificate

The Three Pillars of Effective Communication
LinkedInMar 2025 - View certificate

Key Account Management
LinkedInMay 2024
Languages
- poPortuguese
- enEnglish
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