JP Thao

Experience

• 

  University of Wisconsin-La Crosse

  Jun 2007 - Sept 2007

  College Work-study Student Support Technician

  -Troubleshoot all issues with the network, software and computers for a college university-Maintained, updated and monitored over 80 college PC and MAC computer systems-Help desk and customer service for students and staff

• 

  Walmart

  Jul 2007 - Sept 2007

  Electronic Sales Associate

  -Provided friendly, courteous customer service -Organized merchandise on the floor and performed inventory checks in the electronics department-Performed electronic Associate duties such as Point of Sale work and clerical tasks

• 

  American Family Insurance

  Jun 2011 - May 2018

  Mail Administrator

  -Received and sort through 1200 incoming and outgoing mail packages a month at corporate headquarters.-Collected and input data into company data systems -Supported reception desk with customer service, and verifying employee and vendor access for the loaner access card program. -Received subrogation checks to be processed and distributed to American Family Insurance Adjuster

• 

  Creating IT Futures

  Jun 2018 - now

  IT-Ready Student

  The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job experience opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.