JP Thao

JP Thao

College Work-study Student Support Technician

Followers of JP Thao90 followers
location of JP ThaoMinneapolis, Minnesota, United States

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  • Timeline

  • About me

    Master Senpai at IT-Ready, Strongly self-motivated and a quick learner. Have the patience to deal with hard customers.

  • Education

    • Madison Area Technical College

      2011 - 2012
  • Experience

    • University of Wisconsin-La Crosse

      Jun 2007 - Sept 2007
      College Work-study Student Support Technician

      -Troubleshoot all issues with the network, software and computers for a college university-Maintained, updated and monitored over 80 college PC and MAC computer systems-Help desk and customer service for students and staff

    • Walmart

      Jul 2007 - Sept 2007
      Electronic Sales Associate

      -Provided friendly, courteous customer service -Organized merchandise on the floor and performed inventory checks in the electronics department-Performed electronic Associate duties such as Point of Sale work and clerical tasks

    • American Family Insurance

      Jun 2011 - May 2018
      Mail Administrator

      -Received and sort through 1200 incoming and outgoing mail packages a month at corporate headquarters.-Collected and input data into company data systems -Supported reception desk with customer service, and verifying employee and vendor access for the loaner access card program. -Received subrogation checks to be processed and distributed to American Family Insurance Adjuster

    • Creating IT Futures

      Jun 2018 - now
      IT-Ready Student

      The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job experience opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

  • Licenses & Certifications