Tracy Foster

Experience

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  Software 2000

  Jan 1987 - Jan 1990

  Pre-Sales Consultant
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  Management and IT Training Solutions

  Jan 1990 - Jan 2000

  Self Employed - Trainer / Facilitator
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  WestPoint Training

  Jan 1996 - Jan 2000

  Training Projects Director

  • Tendered for, won and directed 12 prestigious accounts include NHS Primary Care Trusts, National Audit Office, EMC.• Assessed, designed/developed, implemented and evaluated training to address client’s requirements.

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  Lotus UK Limited (an IBM company)

  Jan 2000 - Jan 2002

  Education Sales and Business Development Manager

  Accountable for the sale of Lotus education. I managed a team of direct sellers and owned a team target. I led integrated account opportunities, partnering with Lotus Professional Services Consultancy and Software License Sales.

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  IBM

  Jan 2002 - Sept 2016

  This position involves selling IBM WebSphere Software Services to clients in the Financial Service Sector. I manage 58 accounts across Banking, Financial Markets and Insurance. Providing excellent customer service is prime. IBM leads the field with:- The deepest and most up to date skills with IBM Technology- The most experience in deploying IBM Technology- Vast experience in successfully delivering every stage of the project life-cycle- Highly skilled consultants with access to IBM systems worldwide which enable them to deliver efficiently and resolve challenges faster- Skills, experience and support mean that we can deliver a cost effective solution by getting it right first time- An extension of IBM’s own 10 Development Labs providing unrivalled support, product information and access to the development teams to support our consultants projects Show less • Enabled over 2200 collaborations between IBMers and IBM experts in year 1 as Global Program Manager for ‘EXCaliber’, a patent pending web tool that facilitates expertise location and instant contextual collaborative learning. Produced a scale-able robust asset primed for massive growth. This has now become an integral part of IBM's intranet.• Helped design an innovative global Sales Learning initiative called Client Team Advantage helping fine tune the collaboration of high performing teams. Designed and developed 20 learning activities to support the program that is being deployed in 2009. Show less Owned all or part of eight successful innovative global programs primarily based on team collaboration some of which were major initiatives:• Led a global program for a virtual collaborative work-based learning approach, known as Impact Guides. Marketed, sold, designed and developed assets to leverage 3 IBM state-of-the-art processes.• Achieved dramatic scalability of multiple technical planning work processes that consequentially generated millions in revenue for IBM by leading the Impact Guide Team to develop and deploy an asset, called Assessment and Roadmap Tool (ART).• Supported an IBM VP with her ‘Collaboration Road-Show’ and enabled 16 location execs to lead virtual discussions to identify issues, brainstorm solutions and build resolution ideas.• Improved IBM, client and business partner team productivity and satisfaction by creating a solution to enable IBM team leaders to act as an expert when launching new teams. Received a Team Award and a First Patent Application Invention Achievement for the Team Formation Impact Guides.• Improved the collaborative practices of 5 US client teams and saved IBM $1.2M in costs. Led a global virtual team that designed and delivered an innovative scalable low-cost solution. Blue Advantage, was subsequently deployed outside US and re-used in a new global Sales Learning program.• Led a team to design, develop and deploy a methodology and virtual collaborative solution called the ‘The Zone’, part of a Global Executive Organization Capability (GEOC) global initiative called Collaborate for Growth. The Zone methodology/ design was so successful that versions of it are used in other programs.• Owned the best practice content for Collaboration Central, a W3 site used by 100k IBMers annually.• Helped design a state-of-the-art team workspace called TeamRoom Pro. Show less • Designed, developed and deployed a collaborative workspace called Manager ActionNet to support the Role of the Manager global program. Engaged 32,000 IBM managers in dialogues about business critical leadership topics for change and action. Helped design and then managed the W3 ActionNet portal.• Invented a process to re-use Manager ActionNet for global BU wide virtual collaborative discussions. Worked direct with SVP’s to host dialogues that resulted in >200 ideas being implemented.• Assisted with the first worldwide IBM collaborative event called IBM ManagerJam. Show less

  • IBM Global Sales School Advisor

    Feb 2016 - Sept 2016

  • IBM Systems POWER8 Sales Manager

    May 2015 - Sept 2016

  • IBM Systems Middleware Services Sales

    Jan 2015 - May 2015

  • IBM WebSphere Services Sales Manager for Financial Services Sector

    Jul 2011 - Jan 2015

  • Education Sales Specialist - UKI FSS

    Jan 2008 - Jul 2011

  • Center for Advanced Learning (CAL) – Program Leader and Learning Designer/Developer

    Jan 2007 - Jan 2008

  • IBM On Demand Learning – Collaboration & Knowledge Program Leader

    Jan 2004 - Jan 2008

  • Management Development - Collaborative Learning Consultant

    Jan 2002 - Jan 2004
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  Self Employed

  Sept 2016 - now

  Director

  Owner of a small and interesting private investigations company working to help organizations and individuals get facts to address their problems.

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  Tracy Foster Counselling @ www.tracyfostercounselling.com

  Sept 2016 - now

  Counsellor / Psychotherapist
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  Relate

  Aug 2020 - Nov 2021

  Relate Counsellor