Molica Pan

Experience

• 

  Shangri-La Group

  Aug 2013 - now

  1. Responsible for the overall supervision of the hotel quality, offer feedback for operation departments as necessary2. Manage and coach 5 Core Project Teams to achieve our hotel goal for continuous quality improvement3. Provides supervision, training and constructive feedback to team members using quality tools4. Collect, follow up and handle guest feedback, communicate with division heads to make out action plans as needed5. Attend Excom morning briefing to share overall hotel quality performance and guest feedback6. Statistic and analyze the performance monitor results7. Organize monthly hotel performance monitor meeting and 5 core project team meetings, update hotel management on monthly basis8. Responsible for hotel audit regarding to quality, as well as Quality Diagnostic Review 收起 1. Making annual training plan and training budget2. Monthly training expenses statistic and analysis as well as quarterly review3. Making monthly training calendar according to annual training plan4. Collect department training plan and training summary and record on file5. Review department training plan based on the training needs analysis 6. Making monthly/Quarterly training summary reports, update group with training data and implementation status7. In charge of 3 days new colleagues orientation 8. Organizing Shangri-la core training program – Shang Care training9. Managing department cross training and group cross exposure training10. External training and talent development program enrollment and follow-up, including Shangri-la Academy program, Workshop, Mobile Learning program and other skills training program11. Organizing hotel monthly staff birthday party and English Corner12. Organizing and conducting colorful staff activities, such as Annual Staff Party,Table-tennis/ Basketball/ Tug-of-War/ Hotel Product Knowledge competition etc. 收起

  • Quality Improvement Manager

    Aug 2015 - now

  • Service Manager - Training

    Aug 2013 - Jul 2015
• 

  杭州绿城酒店管理有限公司

  Mar 2016 - now

  酒管公司人事经理/ 下属酒店人力资源副总监
• 

  AHN LUH Lanting Shaoxing

  Sept 2018 - now

  Director of Human Resources