Dalal A.

Experience

• 

  HSBC

  Aug 2011 - Mar 2016

  Processing import DC bills and collection bills in accordance with TradeServices guidelines, UCP 600, and URC 522:• Thoroughly examine all import documents received, advising thenegotiating bank and the customer of any discrepancies.• Validate checklists of import documents, reporting any complianceissues, including sanctions and money laundering, to the appropriateauthorities.• Follow up on past due bills that have not been accepted or paid,providing updates to the respective relationship managers.• Respond to all incoming telex messages and daily reports.• File all correspondence, import DC, and collection bills systematically.• Handle the settlement and acceptance of import bills.• Ensure payments are remitted and acceptance of usance bills on cleanbills is advised promptly.• Attend to telephone calls and emails from customers.• Issue bank guarantees, counter guarantees, and amendments in atimely manner as per the provided instructions. Show less • Support Client Management activities and address transaction banking queries via phone calls, emails,and in-person client interactions.• Provide technical support for implemented solutions for customers.• Manage commercial credit card products.• Oversee day-to-day electronic banking operations, including creating and deleting electronic bankingprofiles for corporate customers.• Link accounts to customer profiles.• Monitor daily reports, activities, and exceptions.• Manage the custody of forms and files.• Handle customer complaints with empathy and composure. Show less

  • Trade and Receivables Finance Officer

    Nov 2012 - Mar 2016

  • Payment & Cash Management Product officer

    Aug 2011 - Oct 2012
• 

  Bank ABC

  Nov 2017 - now

  Group Reconcilation & Operational Support Officer

  • Conduct reconciliation of group Nostro accounts using a centralized system.• Reconcile other internal accounts within the bank.• Increased the auto-match rate of manual reconciliations.• Handle signature verification requests.• Update client mandates in accordance with Group Bank ABC procedures.• Distribute incoming SWIFT messages.• Perform daily SWIFT administration activities:• Check report 081 for missing SWIFT messages.• Ensure SWIFT Logical Terminals are connected.• Ensure Message Partners are "Enabled."• Archive all messages.• Prepare the weekly Nostro MI report for management.• Actively participate in meetings and contribute to developing new practices.• Assist management in identifying workflow issues and implementing solutions.• Prepare quarterly key risk indicator and balance sheet substantiationreports for top management. Show less