Bernard Antony Punnoliparambil

Experience

• 

  HCL Infosystems Ltd.

  Jul 1994 - May 2007

  Territory Manager

  -Heading the South Mumbai Service team.-Responsible for the AMC collections and system Sales in Area extending from Nariman Point to Mahim(Mumbai Region).-Responsible for the maintenance of Ericsson BP250 and MD110 system along with HCL series of PABX systems and Tandberg Video Conferencing Solution.-Responsible for conducting the periodic Customer Meets in my region of operation and ensuring customer satisfaction.-Responsible for AMC collection of major company accounts HDFC Bank, ICICI Bank, ICICI Prudential and Airport Authority of India handled on an all India Basis. Show less

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  Progility Technologies Pvt. Ltd.

  May 2007 - Jan 2019

  Senior Manager

  -Level 2 support for the installation/maintenance of HiPath/Openscape 4000 systems from OEM Unify.-Level 2 support for the installation/maintenance of Applications like Openscape Contact Center, -Xpressions, Concierge, Attendant applications like AC-Win, BLF-Win, DS-Win, HiPath CAP etc.-Conducting Trainings on Openscape 4000 and Openscape Contact Center for both the inhouse field Team as well as end customers.-Conducting Factory Acceptance Tests as part of the Order execution.-Conducting TEC approvals for Openscape 4000 system. Show less

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  Wincinq Technology Pvt. Ltd.

  Apr 2019 - Jan 2022

  Director

  - Supporting Partner presales in Solution design and technical queries related to Unify Products like OpenScape 4000, OpenScape Contact Center, Xpressions, Concierge, Attendant applications like AC-Win, BLF-Win, DS-Win etc.-Supporting Unify Partners in Project Execution of Unify Products in Asia Pacific Region.-Being Atos Unify Certified trainer on OpenScape Contact Center, OpenScape Concierge and OpenScape 4000, conducted online as well as on site trainings for Unify Partners in Asia Pacific region as well as in Africa. - Responsible for developing customized solution on Unify Products with software vendors to meet special customer needs. Show less

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  Progility Technologies Pvt. Ltd.

  Sept 2022 - now

  Technical Lead

  -Heading a team handling backend support for PBX Voice solutions and applications.-Certified Unify trainer for OpenScape 4000 and OpenScape Contact Center-Responsible for working out solutions for complex problems.