Ash Bar

Experience

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  National Bank of Dubai

  Jan 2008 - Oct 2010

  Customer service officer (Auto Loan).

  Improving the departments through assessing weaknesses and recommending solutionsIdentify and resolve client concerns. Provide an analysis of the existing practices of the team and make recommendations for improvements.Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goalsCommunicates new products and service opportunities, special developments, information, or feedback gathered through field activity to Customer Service Manager.Provide office support services in order to ensure efficiency and effectiveness within the office of the Sales & Customer Service Assist clients with problems and requests to the best of ability and to the limits of my authority.Ensuring the highest standards of client assistance, care and service offered and maintained throughout the department. Show less

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  Rak Bnk

  Sept 2010 - Jul 2021

  Service Quality & Excellence ,Team Leader

  Improving the departments through assessing weaknesses and recommending solutionsIdentify and resolve client concerns. Provide an analysis of the existing practices of the team and make recommendations for improvements.Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goalsCommunicates new products and service opportunities, special developments, information, or feedback gathered through field activity to Customer Service Manager.

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  RAKBANK

  Sept 2010 - Jul 2021

  Banker

  Establish an integrated operational structure and processes to facilitate timely and accurate supportEnforce stringent controls and governance processes to ensure efficiency and cost . effectivenessEnsure all loans, disbursements and collections are properly and accurately measured and controlledMaintain our reputation for reliability and commitment to accuracyDeal with every enquiry responsively and with empathyTreat each issue as an opportunity for learning and improvement, and strive to change a negative issue into a positive customer experience.Controls over the electronic transfer of funds through SWIFTEstablishing the highest standards of service delivery and continually striving to exceed themMeasuring individual and team performances against established parameters and rewarding a job well doneSupport processes, procedures and forms used in accordance with the requirements of the work and the strategic plan.Ensure timely clearing of chequesPromote a culture of excellence in the GD to achieve its vision and objectives.Providing ongoing training so every employee understands quality in terms of both product (what you get) and service (how you get it) Show less

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  Walmart

  Sept 2021 - Jul 2023

  Customer Experience Manager

  Oct 2021- PresentWalmart, Gander NL, CanadaDepartment Manger: Customer Experience Sales Floor Dept Manager. The Dept manager is basically providing customer service by coordinating the activities of associates to maintain a zoned and stocked sales floor and offering assistance to meet customer's shopping needs. As a dept manager I'm functioning as a lead of a team to strategically plan and execute duties based on workload and customer traffic patterns. Primary Responsibilities : • Assigning associates to areas of sales floor.• Ensuring associates breaks are taken in accordance with coverage• Covering an assigned area on the sales floor as needed• Making sure the team are assigned to each dept for zoning• Handling recovery team who works along with customer service desk and other areas of the store• Assisting with front end desk coverage.• Moving feature merchandise to its modular home • Executing housekeeping as required• Training, coaching and offering feedback to associates• Responding to customer requests for information and service• Initiating daily report of all floor activities, incidents to store manager Show less

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  Global Employment Services Inc

  Jul 2023 - now

  Business Development Manager

  Highly driven and results-oriented Business Development Manager with a proven track record of spearheading growth and fostering strategic partnerships in the Employment Services industry. Leveraging couple of years of experience, I excel in identifying and capitalizing on new business opportunities, cultivating client relationships, and optimizing revenue streams. My expertise lies in developing innovative strategies that align with market trends, driving organizational success and positioning companies as industry leaders. Let's connect and explore ways to collaborate for mutual growth and success! #BusinessDevelopment #EmploymentServices #ClientPartnerships Show less