Nichole Key, PHR, MSOL

Experience

• 

  Wilsons Leather

  Jan 2012 - May 2013

  Promoted to Assistant Store Manager within 2 months. ∙ Developed and Implemented innovative programs to increase employee loyalty and reduce turnover∙ Boosted sales by 30% by cultivating customer rapport and delivering superior customer service∙ Assumed ownership over team productivity and managed workflow to meet/exceed quality service goals∙ Coached and developed store associates through formal and informal interactionsPromoted to District Trainer∙ Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction∙ Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance∙ Mentored team members to succeed and advance within the department and companyPromoted to Store Manager in Leeds store after 2 years. ∙ Boosted sales by 40% by cultivating customer rapport and delivering superior customer service in 9 months∙ Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.∙ Implemented succession planning by training and developing 7 associates into leadership positions. Show less

  • Assistant Store Manager

    Jun 2009 - May 2013

  • Store Manager

    Jan 2012 - Nov 2012
• 

  Youth for Christ

  Feb 2012 - Jun 2016

  Executive Assistant
• 

  Hope Community Development

  Jan 2016 - Jan 2019

  Program Manager

  • Led team of 7 to complete file dispositions in accordance to state and federal compliance requirements• Document review and consolidation; Electronic conversion of paper documents• Partnered with Accountant Department to reconcile and close financial accounts and conduct cash deposits and collections• Led liquidation and distribution of assets – office equipment, rental properties and various miscellaneous items• Provided monthly progress reports to Board of Director with timelines for completion • Organized liquidation sales and distribution points• Created and managed Inventory Asset Report• Recruited & trained volunteers & paid employees for various sales and office tasks Show less

• 

  United States Department of Defense

  Jun 2016 - Sept 2016

  Resources Manager Intern

  ∙ Utilizes varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos, and other documentsPrepared a variety of recurring professional correspondence, internal financial reports, and other documents∙ Reviewed and processed incoming and outgoing correspondence, materials, regulations, and directives∙ Established, updated, and maintained office records for end-of-year budget close out.∙ Created and maintained multiple Microsoft Excel spreadsheets, pivot tables, and databases to track personnel, financial information transaction, inventory, and activities to support budget and financial tasks∙ Managed quarterly operation budget and presented financial reporting directly to management∙ Assisted with Government Purchase Card Program, statement reconciliation, fund loads, and card activations Show less

• 

  Davis & Crump, P.C. Attorneys at Law

  Sept 2016 - Mar 2020

  Legal Research Assistant

  • Conducted discovery, including interrogatories, document requests, depositions and medical record evaluation to prepare stronger case.• Trained legal discovery assistants and researchers in electronic data entry, medical record review, summary development and customer procedures• Interviewed clients to determine case merit and viability, executed terms, reviewed fees, and discussed case strategy directly with clients• Assisted with over 7 mass tort cases, ranging up to multi-million dollar awards, requiring high levels of efficient case management. Show less

• 

  Five Key Life, LLC

  Dec 2016 - Jan 2024

  Business Owner

  • Serves small businesses throughout Mississippi and North Carolina in the following areas; -Advising management on the formulation and administration of plans and policies for human resource activities; training materials; employee relations; recruitment strategies• Develops, revises and guides the implementation of human resource policies and procedures for non-profit organizations• Assisted with management and completion of Worker Compensation claims for individual patrons• Provides counsels to individuals working through Human Resource related issues within their businesses• Assists individuals with EEOC claims Show less

• 

  WRIGHT OF NORTH CAROLINA LLC

  Oct 2020 - Jan 2021

  Office Administrator

  ∙Oversaw workforce management and staff scheduling to ensure office operations running at capacity∙ Recruited for 9 branch locations throughout North and South Carolina; Efficiently filled 40+ vacant positions and increased employee retention rate by 30%∙ Effectively communicated job expectations, duties, compensation, benefits, and working conditions to candidates; Provided a positive experience for candidates and answered all questions ∙Maintained company accounting records by entering accounts payable, accounts receivable, invoices, and expense reimbursements∙ Revamped and implemented a full-scale training program to provide continued education on department processes, company culture, and goals; Resulting in an increase in employee productivity and performance Show less

• 

  Tyson Foods

  Feb 2021 - May 2021

  Human Resources Assistant

  ∙ Facilitated the new hire orientation, onboarding, and training process; Supported 700+ employees at varying levels and capacities∙ Coordinated various corporate events, job fairs, and meetings∙ Developed employee procedure manuals, training materials, benefits packets, and visual aids to successfully integrate the company's vision and standard operating procedures ∙ Oversaw the employee termination process to ensure an efficient and consistent experience to reduce discrimination claims ∙ Created, organized, and maintained employee personnel files in compliance with company and federal standards; Ensured security and confidentiality of sensitive personal data∙ Prepared and distributed weekly, monthly, and quarterly metrics reports for plant managers to track performance, goals, and mandatory departmental requirements ∙ Served as a liaison between senior leadership, management, and employees by answering questions, communicating decisions, and resolving HR-related matters Show less

• 

  Dell Technologies

  May 2021 - now

  • Conducted job analysis and realignment exercises, aligning employee skills with business objectives, to reduce role duplication.• Conducted comprehensive organizational assessments, identifying inefficiencies, and recommending improvements that led to a decrease in operational costs.• Analyzed Tell Dell survey data and delivered strategic recommendations to organizational leaders for enhancing employee engagement and satisfaction.• Delivered data insights and reports to executive leadership across four business units, aligning talent strategy with overarching business objectives.• Managed a $9M Inspire Budget, overseeing budgetary responsibilities for executive teams at levels L2, L3 and L4. Show less • Works with Diversity Campus Managers to solidify campus event plans (info sessions, career fair registrations, networking events, etc.)• Serves as liaison with vendors for everything related to campus activities• Confirms event materials (booth, catering, giveaways, etc.)• Partners with vendors on shipments, catering, tracking payments, and logistics documents• Responsible for are scheduling and executing over180 events per Dell specifications• Responsible for creating marketing materials to advertise events & job postings to candidates• Responsible for creating and maintaining Diversity Digest newsletter Show less • Provides reporting and metrics to NORAM Sales and University Relations Sales units to include 3 Talent Acquisition Leaders and 10 Recruiters• Leads multiple projects on schedule by prioritizing needs, delegating assignments, and managing deadlines: DE&I on the Candidate Experience Team; MLT Engagement Project; Job Posting Review Project; Volume Request Project; Smartsheet to Workday Project; Emerging Talent Pre-Hire Support Program Team; Job Posting Audit Team for FY23• Created new Pre-Hire Support process increasing Candidate Experience Team utilization by 35% in six months• Uses Workday, Avature, Excel, OneNote and Smartsheet to track candidates, build reports and make recommendations for improvements and changes to achieve organizational goals and provide a positive candidate experience• Creates and present clear presentations with data analysis to influence business decisions• Works with cross-functional teams to implement consistent and efficient• Participates in Summer Intern Mentor program • Works with Program Manager to develops, provides shadowing and training new team members as well as team members interested in the Candidate Experience Team• Completed a CD&I Champion certification, SMAC certification, Dell Social Advocacy certification and Advanced Leadership Training certification Show less • Maximized productivity by maintaining multiple calendars, scheduling interviews, arranging candidate travel, candidate racking expenses and prioritizing e-mail from candidates and hiring teams. Maintained office equipment and ordered supplies. • Utilized Workday to support HR team with controlling resume flow and managing job requisitions and postings• Demonstrated ability to meet the needs of stakeholders through remaining dependable, hardworking, reliable, and punctual• Trained team member to manage daily inquiries, schedule interviews, utilize Smartsheet, and communicate with stakeholders Show less

  • Project Manager

    Aug 2024 - now

  • Organizational Development Strategist

    Mar 2024 - Aug 2024

  • Event Coordinator

    Jul 2023 - Mar 2024

  • Talent Acquisition Analyst

    Nov 2021 - Jul 2023

  • Talent Acquisition Specialist

    May 2021 - Nov 2021