Ishita Mitra

Experience

• 

  Royal Content Research Services

  Nov 2019 - Aug 2021

  • Team Lead

    Mar 2021 - Aug 2021

  • Senior Content Writer

    Nov 2019 - Aug 2021
• 

  ApplyBoard

  Feb 2022 - now

  Customer Experience Specialist

  Customer Experience & Data Management ProfessionalKey Responsibilities:▪ Customer & Student Query ResolutionProvide prompt and effective support to customers and students by addressing their queries and concerns.Ensure a seamless experience by guiding customers through issue resolution, process clarifications, and service enhancements.▪ Dashboard Management & Data AnalyticsMaintain and monitor dashboards to track key performance metrics, ensuring accuracy and timely updates.Analyze data to identify trends, generate reports, and support decision-making for improved operational efficiency.▪ Stakeholder Engagement & CollaborationCollaborate with cross-functional teams to escalate and resolve complex issues efficiently.Foster strong relationships with internal teams to streamline processes and enhance customer satisfaction.▪ Process Improvement & Efficiency EnhancementIdentify opportunities for improving workflows and enhancing response time for query resolution.Implement best practices to optimize customer support operations and improve user experience.▪ Compliance & Quality AssuranceEnsure adherence to company policies and compliance guidelines while handling customer interactions.Maintain high standards of accuracy and professionalism in communication and reporting. Show less