Enid Gillis

Enid Gillis

Customer care representative & survey facilitator

Followers of Enid Gillis51 followers
location of Enid GillisSt. Petersburg, Florida, United States

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  • Timeline

  • About me

    Professional in transition experienced writer and communicator

  • Education

    • Greater Lowell Technical School

      -
      Certification in Technical Writing Technical Writng

      Emphasis on computer programing and documentation. Additionally, hardware knowledge and instructions.

    • State of New Hampshire

      -
      Certified as a Family Mediator Family mediation

      Work with families to identify issues, develop action plans, and oversee their implementation.

    • New York University

      1962 - 1967
      BS, MS Art Teacher Education Kindergarten through Secondary

      Activities and Societies: Art Club Secretary, Part-time clerical assistant for NDEA grant project, APEX, to provide college education for disadvantaged youth. Design of curricula and teaching studio art classes for all grades. Acquired knowledge and skills to work with people of all ages assisting them to develop and creative individuals.

    • Northeastern University

      1976 - 1977
      Master of Education (MEd) Counselor Education/School Counseling and Guidance Services Secondary

      Activities and Societies: Member of curricula development team. Practicum counseling at Newton North High School (MA) in the Career Development Center. Career development focus to design and deliver career education classes and workshops. Individual counseling for people of all ages to explore their interests and abilities to develop a career plan of action plus provide ongoing support of individuals along their chosen paths. Working in schools and other settings to assist people of all ages to identify… Show more Career development focus to design and deliver career education classes and workshops. Individual counseling for people of all ages to explore their interests and abilities to develop a career plan of action plus provide ongoing support of individuals along their chosen paths. Working in schools and other settings to assist people of all ages to identify possible career options which most closely match their personal goals and skill set. This being done through one-on-one counseling and standardized testing. Show less

  • Experience

    • US Department of the Treasury

      Jan 2001 - Nov 2006
      Customer care representative & survey facilitator

      Answering taxpayer questions regarding their returns over the telephone and in writing. Examining amended tax returns and corresponding with taxpayers regarding corrections made. Interpreting annual employee surveys and working with departments to identify problems and design plans of action to implement changes.

    • SHINE of Florida

      May 2011 - now
      Volunteer Medicare Counselor

      Speaker on the basics of Medicare and understanding what they mean. Telephone counseling to aid people in making informed choices for health and drug plans to help pay costs not covered by Medicare. Assist with insurance and Medicare coverage issues.

    • Chihuly Collection

      Jan 2012 - now
      Docent

      Leading tours which educate people about Dale Chihuly and his team as well as how to view/understand their glassworks ,

  • Licenses & Certifications

    • Technical Writer

      Greater Lowell Technical School
  • Volunteer Experience

    • Docent

      Issued by Chihuly Collection in St Petersbirg, FL on Jan 2012
      Chihuly Collection in St Petersbirg, FLAssociated with Enid Gillis