
Enid Gillis
Customer care representative & survey facilitator

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About me
Professional in transition experienced writer and communicator
Education

Greater Lowell Technical School
-Certification in Technical Writing Technical WritngEmphasis on computer programing and documentation. Additionally, hardware knowledge and instructions.

State of New Hampshire
-Certified as a Family Mediator Family mediationWork with families to identify issues, develop action plans, and oversee their implementation.

New York University
1962 - 1967BS, MS Art Teacher Education Kindergarten through SecondaryActivities and Societies: Art Club Secretary, Part-time clerical assistant for NDEA grant project, APEX, to provide college education for disadvantaged youth. Design of curricula and teaching studio art classes for all grades. Acquired knowledge and skills to work with people of all ages assisting them to develop and creative individuals.

Northeastern University
1976 - 1977Master of Education (MEd) Counselor Education/School Counseling and Guidance Services SecondaryActivities and Societies: Member of curricula development team. Practicum counseling at Newton North High School (MA) in the Career Development Center. Career development focus to design and deliver career education classes and workshops. Individual counseling for people of all ages to explore their interests and abilities to develop a career plan of action plus provide ongoing support of individuals along their chosen paths. Working in schools and other settings to assist people of all ages to identify… Show more Career development focus to design and deliver career education classes and workshops. Individual counseling for people of all ages to explore their interests and abilities to develop a career plan of action plus provide ongoing support of individuals along their chosen paths. Working in schools and other settings to assist people of all ages to identify possible career options which most closely match their personal goals and skill set. This being done through one-on-one counseling and standardized testing. Show less
Experience

US Department of the Treasury
Jan 2001 - Nov 2006Customer care representative & survey facilitatorAnswering taxpayer questions regarding their returns over the telephone and in writing. Examining amended tax returns and corresponding with taxpayers regarding corrections made. Interpreting annual employee surveys and working with departments to identify problems and design plans of action to implement changes.

SHINE of Florida
May 2011 - nowVolunteer Medicare CounselorSpeaker on the basics of Medicare and understanding what they mean. Telephone counseling to aid people in making informed choices for health and drug plans to help pay costs not covered by Medicare. Assist with insurance and Medicare coverage issues.

Chihuly Collection
Jan 2012 - nowDocentLeading tours which educate people about Dale Chihuly and his team as well as how to view/understand their glassworks ,
Licenses & Certifications

Technical Writer
Greater Lowell Technical School
Volunteer Experience
Docent
Issued by Chihuly Collection in St Petersbirg, FL on Jan 2012
Associated with Enid Gillis
Languages
- enEnglish
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