Melissa Cotter

Experience

• 

  US Army

  Jan 1989 - Jan 1991

  Construction Equipment Engineer

  ➢ Dispatched vehicles to qualified personnel➢ Provided equipment training➢ Maintained equipment logs➢ Maintained service records➢ Responsible for monthly inventory checks

• 

  Sears Stores

  Jan 1996 - Jan 2000

  Store Manager

  ➢ Successfully monitored store reporting, identified opportunities for improvement and created action plans to exceed goals.➢ Resolved escalated service issues.➢ Managed Test Store for several corportate process and system updates prior to rollout➢ P&L Responsibilites managed overall the month to month operations of sales and service ➢ Vendor accountabilty and interaction➢ Loss Prevention, human resources, faciltiy maintenance and improvements➢ Merchandising and assortment management➢ Participated in Job Fairs and recruiting Show less

• 

  National Tire Warehouse

  Jan 1997 - Jan 2000

  Service Manager

  ➢ Managed 11 back shop associates 5 mechanics, 6 tire and battery, 6 sales associates➢ Managed monthly shop expenditures / P&L accountability➢ Provided training to the service associates➢ Made hiring decisions and recruited service associates (worked with local trade schools)➢ Responsible for monthly inventory checks➢ Participated in Job Fairs and recruiting➢ Direct relationship with local vendors and service providers

• 

  National Tire and Battery

  Feb 2013 - Jun 2014

  ➢ NTB – Achieve a 10% sales growth YTD within 3 months of leadership assignment.➢ Successfully monitored store reporting, identified opportunities for improvement and created action plans to exceed goals.➢ Resolved escalated service issues.➢ P&L Responsibilites managed overall the month to month operations of sales and service ➢ Vendor accountabilty and interaction➢ Loss Prevention, human resources, faciltiy maintenance and improvements➢ Merchandising and assortment management➢ Participated in Job Fairs and recruiting Show less Area Director of Sales, National Tire and Battery (NTB), South FT Worth, TX. Feb 9, 2013 – June 2014Led and trained 11 store managers, evaluated store performance, identified opportunities to improve profitability and ensure operational excellence and compliance. Responsible for recruiting, hiring and training staff from mechanics to management.➢ Grew Area profit margins by 4% through company initiatives and process management.➢ Reduced store / district expenses through operational controls by establishing action plans and enforcing unit execution of those plans to company metrics.➢ Designed and delivered over 15 company-guided training programs to all District employees including rollout out of company executed point of sale system.➢ Facilitated an 11 store showroom remodel / retrofit, working with vendors, unit managers, and corporate teams.➢ Participated in personal corporate training initiatives as well as required individual units to fulfill their training requirements for the individual associates.➢ Promoted Store and associate empowerment and growth, through development of leadership skills, interpersonal growth, resulting in improved individual metrics.➢ Identified, developed and assigned merchandise assortments based upon the individual stores demographic requirements.➢ Established annual sales goals and operational budgets for the stores and district.➢ Coached P&L responsibilities and metric performance to the individual stores resulting in improved district P&L performance. Show less

  • Store Manager

    Apr 2014 - Jun 2014

  • Area Director of Sales/District Manager

    Feb 2013 - Apr 2014
• 

  The Goodyear Tire & Rubber Company

  Jul 2014 - Jun 2015

  Assistant Manager

  Worked in a team environment to grow service and tire unit sales. Responsible for training, payroll management, ensuring payroll corrections, completing new hire documentation, and managing personal and store sales goals.

• 

  Just Brakes

  Jun 2015 - Apr 2017

  Operations Admistrative Assistant

  Worked in a corporate environment to support approximately 134 retail locations nationwide through customer service and purchasing. Supporting the executive and field management team through reporting with inventory, purchasing budgets, sales and payroll.  Obtain and analyze data to meet audit performance needs at global company level, district level and individual store level, focusing on payroll, inventory, behavioral skill sets, alarm issues, sales and margin metrics to determine comprehensive understanding of performance and deficiencies.  Coordinate with field operations and external vendors to effectively control internal inventory opportunities.  On a daily basis, monitor various reports that reveal issues with a district / store, leading to an escalation of the information to the appropriate corporate and field support where follow up may be necessary. Previous district and store management experience and judgement have provided a more detailed data analysis and solutions understanding; allowing an ability to identify underlying opportunities at those levels of operations. Show less

• 

  Dealer Tire

  Dec 2021 - now

  • Service Training Specialist

    Jul 2022 - now

  • Tire Specialist

    Apr 2017 - now

  • Senior Tire Specialist

    Dec 2021 - Jul 2022