Rajesh Mathai

Experience

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  American Express

  Jul 2002 - May 2010

  Assistant Manager - Network Consulting

  Develop and maintain strong relationships with major bank partners and 3rd party partners/processors and identify/evaluate opportunities to expand service scope, improve service levels and reduce cost. Monitor the ongoing performance and efficiency of all partner contracts, and renegotiate where required.Overlook P&L and financial metrics and forecasting. Manage regular reporting requirements as dictated by market, Regional Finance and Regional Global Network TeamCo-ordinate with bank partners at an operational level to strengthen bank sharing relationships and engage in market intelligence feedback channelImplement non-terminal-based solutions in targeted industries (such as BAS /ABS/IPOS/IVR) with internal support from sales team.Implement EDF , Payment Gateway services, On-Line Authorization and Submission solutions in the Lodging, Airlines, Travel industriesEngage with various merchant partners to lead the projects for successful and efficient completion, meeting organization objectives of creating incremental revenue opportunities and reducing processing costs and booking R6 save for the teamAnalyse and interpret market trends in the POS (point of Sale) sharing business and proactively act to protect AXP market shareGenerating monthly Reports for – product wise updates, volume generated Sharing fee expense, revenue and status of key projects etc. Show less

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  HDFC Bank

  May 2010 - Aug 2011

  Senior Manager IT

  Merchant Acquiring domain (PoS & Payment Gateway) , Talisma (SQL email management Application),Customer Power (Application that support running of campaigns on ATM,NetBanking)Responsible for end to end Incident / Problem Managements of all applications which involves identifying the issues, working with multiple internal and external teams, sharing regular updates and implementing the changes in production.Responsible for Change and Release Management for all identified issues or new enhancements / projects, i.e. to get the desired changed delivered by the external team, testing the same in a UAT environment, following the change management process, implementing in production and monitoring.Responsible for Capacity Planning and bringing in Cost Efficiencies by undertaking budgeting for current / future growth, fine-tuning the application / network requirements, working closely with external teams to bring in reduction in Professional Charges, AMC by ways of direct cost cutting or making addition in scope of work to support the changing business needs.Responsible for end to end Project Management of all initiatives around New Enhancements, Production issue fix, Regulatory mandate of all applications.Manage documentation of various processes, BCP support system and conduct periodic DR drills.Liasioning with internal and external teams to ensure Compliance requirement of card franchisee and Regulatory bodies are timely met.Team Management : Ensuring assignments are distributed evenly, conducting regular reviews, provide direction, nominate direct report for career development trainings, keeping senior management appraised of team accomplishments. Show less

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  Hewlett Packard Enterprise

  Aug 2011 - Jan 2013

  Service Delivery Manager

  A customer-facing role with key responsibilities asBusiness Execution & Performance Monitoring1.Enable customers to optimally run their technology environment and help in innovating integrated solutions that optimize their technology to support and grow their business.2.Maintain deliverables /objectives in line with the customers’ expectations and SOW (Statement of Work).3.Ensure service deliverables are met as per the SLA and are within the planned budget.Operations Building/Process Improvement1.Monitor, troubleshoot and improves area-of-control operational processes to ensure optimum performance and practice consistency.2.Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolutionClient/Customer Relationship Building1.Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP.2.Interface with clients and team members across multiple Global Deliveryfunctions and internal BU's during a project cycle, etc.People Management. Show less

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  Pine Labs

  Jan 2013 - Jan 2021

  Introduction & Implementation of innovative Value Added Service Solutions on POS along with Core Card acceptance solutions in International Markets ( APAC and MEA regions)Forge partnerships to build new use case for acceptance on the merchant network points (POS)Implementation of digital Merchant onboarding process Product Implementation and build Go to Market strategy of Buy Now Pay Later (BNPL) for Southeast Asia market.Forging partnership for setting up of Value Added Service Solutions on POS- GooglePay / Amazon Pay / PhonePe acceptance - Aggregation with split payment capability- Building use cases for coexistence of solutions on Android POS - QR Code (dynamic & static) Payment acceptance via - UPI (Unified Payments Interface). - Product development of Tap & Pay support on POS for UPI (Unified Payments Interface) in collaboration with Google Pay & NPCI. - Bharat QR code Show less Setting up of various Value Added Service Solution on POS- Dynamic Currency Conversion (DCC) enablement @ POS- Mobile Wallet enablement @ POS- Money Remittance enablement @ POS- Digital Content Distribution @ POS- Loan (NBFC) repayment enablement @ POS- Aggregator Solution for Card acceptance @ POSSetting up of Payment Gateway (end to end) solutionSetting up various customised (Server2Server Integrations and Cloud Integration) card acceptance solution for merchants using the POS. Show less Operations: - Analyze operational performance to capture developing trends and recommend process improvement solutions to continuously enhance operational productivity and uplift efficiency- Achieve monthly and yearly Deployment targets- Day-to-day management of a various operations teams [Field Support ( Deployment /Service), Call Centre (L1/L2), Priority Service, Merchant Setup, Logistic], including performance evaluation and development- Conduct field visits/store checks to provide feedback on service quality- Handle special projects and tasks as assigned by ManagementEMI Product Management- Build and maintain best-in-class EMI product capabilities and services to support our customer's needs- Transferring product expertise to key business stakeholders- Manage and prioritize a pipeline of EMI product initiatives and future roadmaps- Ensure business growth and enhanced product profitability- Meet compliance requirement of card franchisee and Regulatory bodies. Show less

  • Vice President - Product Delivery

    Apr 2017 - Jan 2021

  • AVP - Product Delivery

    Apr 2015 - Apr 2017

  • National Manager - Retail Operations

    Jan 2013 - Apr 2015
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  Shopperr

  Jan 2021 - Sept 2021

  Head - Strategy & Operations

  Collaborate with the CEO in setting and driving organizational vision and operational strategy.Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the Management. Show less

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  Pine Labs

  Oct 2021 - now

  Regional Product Lead - SEA