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Chamal Pathirana

Chamal Pathirana

Followers of Chamal Pathirana182 followers
location of Chamal PathiranaColombo, Western Province, Sri Lanka

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  • Timeline

  • About me

    ITSM Professional (ServiceNow CSA, ITIL) | Project Manager (CSM) | IT Risk Manager

  • Education

    • University of London

      1997 - 2001
      B.Sc. (Hons) Computing and Information Systems Computer Science

    • University of London

      -
      Diploma in Computing and Information Systems

  • Experience

    • Roomsnet

      Jul 2002 - Nov 2006

      🔵 Main QA Engineer on 20+ Projects (Web-based Hotel Booking solutions)🔵 Domain Expert & Business Analyst for On-line Hotel Reservation systems🔵 Critically involved with Base product major version release testing 🔵 Main QA Engineer on 20+ Projects (Web-based Hotel Booking solutions)🔵 Domain Expert & Business Analyst for On-line Hotel Reservation systems🔵 Critically involved with Base product major version release testing 🔵 QA Engineer on 10+ Projects (Web-based Hotel Booking solutions)🔵 Domain Expert & Business Analyst for On-line Hotel Reservation systems 🔵 QA Engineer on 5+ Projects (Web-based Hotel Booking solutions)

      • Senior QA Engineer

        Mar 2006 - Nov 2006

      • Quality Assurance Engineer

        Jan 2005 - Mar 2006

      • Team Member - Quality Assurance Group

        Jan 2003 - Jan 2005

      • Trainee Team Member - Quality Assurance Group

        Jul 2002 - Jan 2003

    • Kaleris

      Dec 2006 - Aug 2016

      🔵 Managed the ITSM/Engineering/Customer Support, MIS & other Internal Systems🔵 Managed & continuously improved the Engineering & Agile Processes🔵 Was the Admin of Pivotal Tracker, Zendesk, Zoho Support & Everhour tools 🔵 Managed the timely delivery of Product releases🔵 Liaised between the Business, Product & Engineering teams for deliverables🔵 Managed Business Team's expectations 🔵 Managed the overall QA Process🔵 Managed a team of 10+ QA Engineers🔵 Owned the QA Team's recruitment process 🔵 Involved with 15+ Projects (Web-based Rail Logistics solutions for North America)🔵 Managed the overall QA Process🔵 Managed a team of 5+ QA Engineers

      • Information Systems & Process Manager

        Apr 2013 - Aug 2016

      • Manager - Delivery

        Feb 2012 - Apr 2013

      • QA Manager

        Jul 2010 - Feb 2012

      • QA Lead

        Dec 2006 - Jul 2010

    • GE Transportation, a Wabtec company

      Aug 2016 - Feb 2019
      Senior Application Operations Engineer

      🔵 Administration of Engineering/Scrum & ITSM Tools/Processes [Rally, Jira, ServiceNow, Salesforce, Confluence]🔵 Coordinated among teams on ITSM services [CMDB, Integrations, Change/Incident/Problem]🔵 Created & maintained Engineering/Scrum/ITSM process documentation🔵 Owned Engineering/Scrum/ITSM metrics generation🔵 Managed the Cybersecurity process [SAST/DAST Scans | Open Source license risk analysis | Checkmarx]🔵 Lead the SOC 1 certification project

    • Wabtec Corporation

      Feb 2019 - Nov 2020
      Senior Application Operations Engineer

      🔵 Administration of Engineering/Scrum & ITSM Tools/Processes [Rally, Jira, ServiceNow, Salesforce, Confluence]🔵 Coordinated among teams on ITSM services [CMDB, Integrations, Change/Incident/Problem]🔵 Created & maintained Engineering/Scrum/ITSM process documentation🔵 Owned Engineering/Scrum/ITSM metrics generation🔵 Managed the Cybersecurity process [SAST/DAST Scans | Open Source license risk analysis | Checkmarx]🔵 Managed the Shared Resources Team [UI/UX Engineers & Tech Writer] Show less

    • Deloitte

      Jul 2021 - now

      🔵 Manage IT Risk Advisory Projects & Teams🔵 Manage Client expectations🔵 Project Planning, Timelines, Effort & Cost Estimation🔵 Project Proposal, RFI & LoE creation🔵 Project progress tracking and reporting🔵 Talent acquisition🔵 IT Risk consultation [Process Controls evaluation, IS/ERP Implementation/Data Migration Audits]🔵 Managing a team of Data Analysts and large scale Data Projects 🔵 Manage IT Risk Advisory Projects🔵 Manage Client expectations🔵 Project Planning, Timelines, Effort & Cost Estimation🔵 Project Proposal, RFI & LoE creation🔵 Project progress tracking and reporting🔵 IT Risk consultation [Process Controls evaluation, IS Audits]

      • Manager, Assurance - Controls Assurance

        Feb 2022 - now

      • Deputy Manager, Risk Advisory - IT & Specialized Assurance

        Jul 2021 - Feb 2022

  • Licenses & Certifications

    • Data Analytics Professional Certificate

      Google
      Aug 2023
      View certificate certificate

    • Certified System Administrator

      ServiceNow
      Jul 2023
      View certificate certificate

    • ServiceNow Fundamentals

      ServiceNow
      Jul 2022

    • Certificate in English for Communication (Level II)

      University of Warwick
      Feb 1992

    • Certificate in VB programming

      NIIT Limited
      Aug 2002

    • QlikView - Designer

      Qlik
      Feb 2012

    • QlikView - Developer

      Qlik
      Feb 2012

    • ITIL 4 Foundation Level

      AXELOS Global Best Practice
      Jan 2021
      View certificate certificate

    • Certificate in Java programming

      NIIT Limited
      Mar 2002

    • Certificate in English for Communication (Level I)

      University of Warwick
      Feb 1992

  • Honors & Awards

    • Awarded to Chamal Pathirana
      Impact Award ShipXpress, a GE Transportation company Jul 2018 ShipXpress was selected to undergo a SOC1 audit for the first time needing very focused effort to cleanse & document underlying development and release processes. Chamal was a member of the team which led the effort by putting together the tracker, documenting controls & relevant processes. They completed all the deliverables on time and responded diligently to all the queries raised by audit assessment team while facing it for the first time.