Bruno Colussi

Experience

• 

  Instituto Guatemalteco Americano -IGA

  Feb 2014 - Jul 2017

  English Teacher

  Gave english classes in the adults' and children's programs

• 

  TELUS International

  Jul 2017 - Aug 2018

  Inbound Customer Service Representative

  Provided support to customer in different types of issues like basic cellphone troubleshooting, billing inquiries, cellphone sales over the phone on postpaid contracts, customer mobile application support.

• 

  GoTo

  Aug 2018 - Aug 2020

  Client Support Operator Tier 1

  Customer/Technical Support Engineer, VoIP PBX telephone system support. Provisioning and troubleshooting VoIP phones from different brands, check customers’ networks to assure the correct VoIP functionality, setting up S3 buckets with Amazon Web Services (AWS) for call recording, support to the GoToConnect mobile and desktop app for different operating systems and doing third party integrations for customers’ CRMs .

• 

  PayPal

  Mar 2021 - Mar 2022

  Desktop Support Technician

  Provided remote and on-site support to end users with software and hardware related issues with Windows and Mac OS desktops and laptops, password resets, vpn connetion problems, office 365 support, Dell and Mac imaging, printing and softphone related troubleshooting.

• 

  NEARSOL

  Jul 2022 - now

  • Information Security Administrator

    Jul 2023 - now

  • Security and Compliance Analyst

    Jul 2022 - now