Denise Healy

Experience

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  IBM

  Aug 1996 - Sept 2014

  ✦ Managed team supporting the x86/System x server hardware portfolio in a high performance, diverse workforce supporting worldwide manufacturing locations.✦ Optimized manufacturing capability processes resulting in $10M inventory reduction within 4 years for IBM x86 products.✦ Implemented world-wide procedures to more effectively manage product availability during New Product cycles, improving delivery outlook for clients and sale teams.✦ Collaborated cross-functionally to create world-wide metrics and reports across all IBMs Scheduling departments, resulting consistency across all IBM hardware platforms. Show less ✦ Led team handling the scheduling and monitoring of the x86/System x server hardware including multiple products totaling over 500,000 orders per year in the Americas.✦ Recognized as Subject Matter Expert with knowledge in process map design and documentation for applications in test and production environments. ✦ Enabled Channel partners program for select products increasing manufacturing productivity, streamlining logistics costs and improving overall delivery cycle time.✦ Implemented proactive controls managing exception orders that reduced exposure to revenue risks and optimized manufacturing utilization. Show less ✦ Managed Surplus/Broker Channel accounts: unique processes included documenting and tracking prepayments, COD’s, Credit Checks and Special Pricing discounts. ✦ Compiled and enforced receipt of timely documentation of daily Pended Order Activity report as required by Business Controls guidelines.✦ Provided Order Entry process support to Resellers and Distributors purchasing in excess of $100M per year from IBM, including Pre and Post Shipment resolution by providing assistance with Pricing and availability, Order placement, Order tracking and delivery, Mis-shipments, and Invoice reconciliation. Show less

  • Supply Chain Business Integration & Transformation

    Jan 2013 - Sept 2014

  • Customer Fulfillment Manager | Scheduling

    Sept 2010 - Dec 2012

  • Customer Fulfillment Team Leader | Scheduling

    Sept 2007 - Aug 2010

  • Customer Fulfillment Scheduling Professional

    Sept 2003 - Aug 2007

  • Large Enterprise Direct Team Leader

    May 1999 - Sept 2003

  • Customer Support Operations Analyst

    Mar 1998 - Apr 1999

  • Customer Support Operations Administrator

    Aug 1996 - Aug 1998
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  PNC Arena

  Sept 2005 - Jun 2006

  Guest Services Associate

  ✦ Performed activities for multi-organization venue to ensure positive customer experience at special events for NC State Athletics, Carolina Hurricanes, various musical artists, the Circus. Responsibilities included: Ticket Taker, Ushering, and Ticket Counter, assisting Marketing teams with distributions.

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  Lenovo

  Oct 2014 - Sept 2015

  Business Transformation Specialist

  ✦ Participated in multiple international (Scotland / China) on-site workshops to review and develop project plans that as of 7/2015, reduced Lenovo’s costs to support IBM IT applications by an est. $20M and maximized operational efficiencies by est. 25%.✦ Initiated and participated in Post Production Support calls that effectively monitored and resolved issues in a timely manner.✦ Defined requirements for a new collaborative tool designed to support and automate the migration from IBM to Lenovo IT platform. Show less

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  North Carolina State University

  Sept 2017 - Aug 2018

  TTS Scheduling Coordinator - Continuing Education

  • Coordinated semester schedules for 100+ technology and professional development course offerings, negotiating instructor availability and classroom space, and communicating final updates to IT systems, websites and print marketing materials. • Proactively processed and confirmed course registrations, refunds, cancellations, and reschedules to individuals and group accounts to ensure course enrollments were accurate.• Redesigned corporate class billing process to generate invoices and accounting procedures that directed revenue from the organization direct to the TTS unit.• Procured course books and materials to ensure timely delivery to students and instructors while minimizing inventory and shipping costs.• Managed the social media accounts creating promotions and advertisements for course offerings. Show less

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  North Carolina State University

  Jun 2019 - now

  ✦ Delivers timely and accurate processing and reviewing of consideration of background check results through communicating policies, procedures, and regulations to managers, employees, and candidates for employment; supporting efforts to ensure that the unit maintains integrity with its database information and reporting.✦ Partners with the Manager to ensure compliance with FCRA, EEOC, FMCSA, and other pertinent state and federal regulations. ✦ Processes educational verification requests through the National Student Clearinghouse and WES (for internationally obtained degrees).✦ Provides programmatic support through excellent customer service via phone and email, to include customer support of walk-in and scheduled appointments. Show less

  • Business Accountant

    Mar 2024 - now

  • Business Office Accounting Technician - College of Veterinary Medicine

    Jan 2022 - now

  • HR and Finance Program Coordinator - College of Veterinary Medicine

    Feb 2020 - Jan 2022

  • Background Check Program Assistant - University Human Resources

    Jun 2019 - Feb 2020