Magdy Farag (ACS)

Experience

• 

  El Mohandas Photocopying Center

  Sept 1994 - May 1998

  Owner

  • Private business: for paper photocopying and Word-processing.

• 

  El Halawaty for Decoration and construction Co.

  Jun 1997 - Jun 1998

  Sales Supervisor

  • Provide training for salespeople.• Assist in selling products with my team.• Cost controller over some products.

• 

  Sea Breaz Restaurants Comp

  Jul 1998 - Jul 2000

  Food & Beverage Manager

  • Managing all restaurant expenses to ensure financial efficiency and profitability.• Overseeing overall staff performance to maintain high service standards and operational excellence.• Negotiating agreements with new suppliers to secure quality products at competitive prices.• Conducting periodic market surveys to analyze costs and set competitive pricing while ensuring high-quality offerings.

• 

  Citi

  Jul 2000 - May 2006

  Oversaw the delivery process of credit cards and ATMs to ensure accuracy and timeliness.Managed vendor agreements and conducted performance assessments to ensure quality service.Addressed customer complaints and ensured adherence to credit policies. • Responsible for day-by-day banking service transactions.• Handling all complaints related to the banking process, loans and delivery of issued credit cards to customers.• Follow up the daily exception report with the system. • • Responsible for receiving, delivering and embossing credit cards.• Issue reports to reconcile the embossing process with Dubai embossing center.• Preparing the daily embossing files & running the merge software to merge it.• Print the signature on the photo cards and deliver it to customer.• Handling all complaints, and close memos related to delivery of credit cards.• Assist in all customer service department tasks. • Tracking the process of transferring documents internally and externally.• Managing the time of daily internal service.• Handling the daily schedule of branches messengers.• Responsible for receiving and delivering all faxes in\out bank.• Distributing all the coming documents to concerning department.

  • Embossing and Delivery Unit Supervisor

    May 2004 - May 2006

  • Customer Service representative – Banking team

    Feb 2003 - Apr 2004

  • Customer Service representative – Operation team

    Sept 2000 - Jan 2003

  • Mail Room representative

    Jul 2000 - Aug 2000
• 

  MetLife

  Jun 2006 - Dec 2006

  Potential Unit Manager

  • Conducting interviews and selecting qualified candidates who meet the position criteria to build a high-performing team.• Assuming responsibility for the team after their training, ensuring a seamless transition and effective integration into their roles.• Controlling and monitoring daily production to ensure the team meets performance targets and operational goals.• Developing and implementing periodic performance enhancement plans for team members to drive improvement and achieve targets.• Managing and resolving team issues proactively to foster a positive work environment and maintain high morale. Show less

• 

  Roya Masriya for Exhibitions Organization

  Jan 2007 - Oct 2007

  Marketing Management Manger

  • Planning and executing comprehensive marketing programs for various exhibitions to maximize visibility and engagement.• Coordinating distribution efforts across governmental sectors (Alexandria, Arish, North Coast, Mansura, Tanta, Hurghada, etc.) to ensure effective outreach.• Conducting research and collecting data on target companies to identify potential partnerships and opportunities.• Initiating contact and visiting interested companies to foster relationships and promote exhibition participation.• Managing advertising efforts in newspapers to enhance event awareness and attract attendees.• Engaging with past clients multiple times before the exhibition date to ensure continued interest and participation.• Developing team members to enhance their performance and help achieve organizational targets.• Resolving team issues proactively to maintain a positive and productive working environment. Show less

• 

  MetLife

  Nov 2007 - Aug 2010

  • Conducting interviews and selecting qualified candidates who meet position criteria to build a strong team.• Assuming responsibility for the team after their training, ensuring a smooth transition into their roles.• Setting monthly targets for the team to drive performance and achieve business objectives.• Monitoring and controlling daily production to ensure that team output meets established goals.• Facilitating periodic meetings with the team to review performance, provide feedback, and strategize for continuous improvement. Show less

  • Agency Executive

    May 2008 - Aug 2010

  • DSFM (Direct Sales Force Manger Parallel distribution)

    Nov 2007 - Apr 2008
• 

  Kaf Insurance

  Aug 2010 - Dec 2021

  • Managing all branch coordinators and customer service teams to ensure seamless operations and exceptional service delivery.• Receiving and reviewing applications and required documents to ensure compliance and completeness.• Acting as a liaison between the sales force, operations, and customers to facilitate effective communication and service.• Issuing comprehensive reports on production and daily performance metrics to inform management decisions.• Reconciling issued reports with other departments (Agency Service, Collection, Finance, etc.) to ensure data accuracy and alignment.• Following up on customers' medical reports with hospitals to expedite processing and enhance service quality.• Overseeing and monitoring daily customer support activities to ensure prompt and efficient service.• Ensuring adherence to internal processes and company regulations on issued policies prior to delivery to customers.• Addressing customer complaints promptly and effectively to maintain high levels of satisfaction.• Handling walk-in customers with professionalism and efficiency to resolve inquiries and issues. Show less

  • Head Of CRM ( Retail& Group )

    Oct 2021 - Dec 2021

  • Head Of CRM& AML/CFT

    Mar 2013 - Oct 2021

  • Head of Policy Servicing

    Jun 2012 - Mar 2013

  • Head Of Customer Support

    Aug 2010 - Jun 2012
• 

  Sarwa Life

  Jan 2022 - now

  Develop and execute innovative business strategies to align with organizational goals.Establish and monitor KPIs to ensure operational excellence and performance improvement.Drive the company's sustainable growth by identifying and capitalizing on new market opportunities.Foster a collaborative workplace culture by mentoring and motivating employees.Manage relationships with key partners and vendors to achieve business objectives. Oversaw daily operations, ensuring alignment with company policies and strategic goals.Designed and implemented policies to drive efficiency and enhance the company's operational framework.Interpreted key performance metrics to inform strategic decisions.Spearheaded expansion initiatives and guided teams to achieve ambitious targets.

  • Retail Operations Director& Sustainable Development Officer

    Jan 2024 - now

  • COO-Retail & Sustainable Development Officer

    Jan 2022 - Apr 2024