Thiago Hendler

Experience

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  Imovelweb

  Jan 2002 - Jan 2004

  Advertising Contact

  I worked on the creation of advertising campaigns for a Real Estate portal on the Internet as the main responsible for handling Customer Service, preparing compelling commercial Proposals and negotiating Contracts. Once the deals were closed, I diligently provided post-sales service, ensuring customer satisfaction and addressing any concerns they had.Responsible for maintaining a valuable Customer Portfolio I nurtured relationships with clients, employing effective relationship marketing strategies to strengthen connections and foster long-term partnerships. This involved staying in touch with clients regularly, understanding their needs and providing personalized support whenever required. Show less

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  Unisys Brasil Ltda

  Jan 2006 - Jan 2007

  Internship

  I contributed to a range of tasks related to Commercial Management. I provided valuable support and conducted in-depth analysis for both Public and Private Tenders. This involved assessing various factors and developing strategies to optimize success rates.Furthermore, I played a pivotal role in Network Layout Mapping and the restructuring of a test laboratory. By carefully analyzing the existing network Infrastructure, I identified areas for improvement and implemented changes to enhance efficiency and performance. I also took charge of Network Configuration, ensuring a more fluid connectivity and smooth operations.In terms of hardware and software, I actively participated in their maintenance, ensuring they remained in optimal condition. This involved conducting Routine Checks, Troubleshooting issues, and Implementing necessary upgrades to keep systems up to date and functioning effectively.Another aspect of my role included managing the Logistics of equipment dispatch to clients. I coordinated the entire process, ensuring timely delivery while adhering to quality standards and client requirements. Additionally, I provided client-server Architecture Support, addressing technical concerns and offering solutions to ensure uninterrupted operations. Show less

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  Dzyon S/A

  Feb 2006 - Jun 2007

  System Analyst

  I successfully Coordinated multiple ERP software Implementation projects and led cross-functional teams to achieve collaboration and outstanding results. My responsibilities extended to managing the Customer Relationship Department, where I excelled in crafting and negotiating customized proposals for system enhancements, leveraging my expertise in Business Analysis and Consulting.To drive Process Optimization, I conducted comprehensive surveys with key users and meticulously mapped out existing workflows, allowing me to identify areas of improvement. Through my strategic consulting and analysis, I provided valuable insights to enhance business strategies, streamline operations and optimize system performance.I took charge of the end-to-end implementation process, from configuring and customizing ERP Systems to aligning them with specific Business Requirements. This involved defining business rules, validating system routines and delivering comprehensive training programs to users and new hires, ensuring a smooth transition and fostering user proficiency.Furthermore, I demonstrated my attention to detail and expertise in invoice Management by configuring Invoice layouts that adhered to organizational standards, resulting in accurate and professional billing processes. Show less

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  Linx

  Oct 2007 - Sept 2008

  ERP Consultant

  I successfully Managed and Coordinated multiple ERP Systems implementation projects. This involved conducting insightful interviews with key users and closely monitoring the day-to-day operations of various departments. One of my key responsibilities was to review and analyze Mapped Processes, Gathering Requirements and identifying any existing Bottlenecks or Opportunities for Process Optimization. I actively explored customization possibilities to suggest improvements tailored to each client's needs.As part of the projects, I performed comprehensive Business Analysis, defining clear Business Rules and validating System Routines. I took charge of Training new users and employees, ensuring they were equipped with the necessary skills to utilize the ERP Systems effectively.Thorough testing was an essential part of my role. I conducted Tests on the developed Routines, checking for any potential errors and promptly addressing them to ensure a seamless implementation. Furthermore, I provided valuable Consultancy Services, assisting clients in optimizing their existing Processes and designing new Routines. This involved collaborating closely with stakeholders, identifying their pain points and recommending innovative solutions to enhance overall efficiency.During the projects, I had the opportunity to demonstrate my expertise in the end-to-end Implementation, Configuration and Parameterization of ERP Systems. I handled various technical aspects such as Installation, Database Migration, Configuration and the execution of Backup and Restore routines in SQL Server 2005.Additionally, I specialized in configuring Invoice layouts and ensuring the Integration with Printers and Fiscal Printers (POS) streamlining financial processes for our clients in the Textile and Houseware sectors. Show less

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  C&A

  Sept 2008 - Aug 2009

  Business Unit Manager

  Successfully Supervision, Coordination and providing Leadership to teams, ensuring their optimal performance and also have excelled in developing comprehensive Planning and Sales strategies.Entrusted with the critical task of analyzing Historical Reports, Sales Curves and Stock Levels to identify trends and optimizing business decisions. By leveraging this data, I also was able to define effective Strategies that have positively impacted sales and profitability.Building and nurturing relationships with customers and suppliers was a core aspect of my role. I have honed my negotiation skills, allowing me to forge strong partnerships and assure favorable deals that benefit all involved. Additionally, I have effectively prepared and presented proposals, closing contracts and following up on post-sales activities to ensure customer satisfaction.I have had the privilege of working in both the Electronics Purchasing department and various Business Units within the retail sector. Moreover, I have collaborated with the Marketing department, actively participating in defining campaigns and negotiating sponsorships with suppliers. This cross-functional exposure has provided me with a well-rounded perspective and the ability to contribute effectively to different areas of the business.A key aspect of my role lied in the ability to identify areas for improvement and implement impactful changes. By developing and validating new strategies, introducing Systemic Improvements, refining Processes and establishing Business Rules, I have consistently driven positive transformations within organizations.In the Telecom segment, I have conducted comprehensive surveys and meticulously mapped out processes. This has enabled me to define and implement tailored systemic and procedural practices that align with the unique commercial routines of the market. By leveraging these specialized approaches, I have successfully optimized operations and achieved exceptional results. Show less

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  MATERA Systems

  May 2010 - Feb 2013

  ERP Implementation Analyst

  High-experienced working in Process Mapping, where my responsibilities included conducting interviews with key users, monitoring operational routines, in addition to reviewing and analyzing Mapped Processes. I also conducted surveys to gather requirements and identify Bottlenecks or Opportunities for process optimization.Always demonstrating my ability to suggest tailored improvements to clients by leveraging Customization possibilities. My track record showcases my proficiency in Business Analysis, encompassing both Processes and Systems.Furthermore, defining Business Rules and validating System Routines, ensuring error-free operations through comprehensive testing.In addition to my expertise in Process and Requirements Surveying, I offered consultancy services for optimizing existing processes and developing new routines. Furthermore, I possess in-depth knowledge and proficiency in Implementing, Configuring and Parameterizing ERP Systems specifically designed for the banking segment. Show less

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  TOTVS IP

  Jun 2013 - Jul 2015

  Implementation Analyst (Protheus)

  I have worked extensively on implementing ERP Systems projects with a specific focus on the administrative modules of ERP Microsiga Protheus. Throughout my experience, I have successfully implemented various modules including Financial, Management Accounting, Fixed Assets, Tax Books, Purchasing, Billing, Configurator and TOTVS Collaboration.My responsibilities encompassed conducting thorough Business, Processes and Systems analysis. I ensured that system routines were validated and aligned with established business rules, I actively provided user training and support and additionally conducted tests on developed routines to identify and rectify any errors.Furthermore, I excelled in Implementing, Configuring and Parameterizing ERP Systems, while simultaneously offering technical support. I also diligently followed up with users to ensure compliance with tax-related obligations such as SPED Fiscal and EFD Contributions. Show less

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  Everis

  Jan 2016 - Mar 2019

  Solutions Team Leader

  PMO for an international Infrastructure Operations Transformation Project at Mapfre, an insurance company. The project involved a client based in Miami and a distributed project team in Miami, Madrid, Spain, São Paulo and Uberlândia.Leader of the Technological Transformation Project for the Finance and Risk areas at Santander, focusing on backend architecture. Collaborating with executive stakeholders, I researched and analyzed new technologies within the existing system landscape. My goal was to propose an aligned architecture model that matched the future business vision.I managed a Corporate Governance Project in the private banking sector at Santander, working with the CIO. This included Project Portfolio Management in the Human Resources and Compliance areas, using traditional and agile methodologies such as SCRUM. I successfully handled the budget, technology demands and deliveries.I also led an Implementation Project for adopting a Test Mass Generation Automation tool. Additionally, I served as a Product Owner for a team creating a Customer Relationship Data Lake. I was also a Scrum Master for a migration team transitioning from the New ODS to the Big Data platform and worked on a Change Management project focused on company restructuring at Isban/Produban, closely collaborating with the presidency/superintendence.At Andbank, responsible for the Migrations and Integrations department and the Functional Department in a large-scale technological transformation project. Managing 15 projects simultaneously, including system replacements and implementations, was a notable achievement.High expertise in implementing Front-End systems, ERP's and Core Banking Technological Solutions for the Financial Market, using agile methodologies like SCRUM.Throughout my experience, I actively collaborated with the Project Office (PMO) and suppliers, participating in defining project scopes, prioritizing deliverables and ensuring successful project outcomes. Show less

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  Taqtile Brasil

  Aug 2021 - Mar 2023

  I'm an experienced professional skilled in direct customer engagement, adept at conducting effective meetings to showcase the company's capabilities and methodology.Proficient in comprehending and troubleshooting project briefings related to the research, creation, design, and development of digital applications as well as in preparing pre-sales commercial proposals and project schedules, while negotiating deadlines and scope with management teams.Also experienced in financial negotiations with purchasing departments and conducting thorough analysis of projects and contractual documentation.Responsible for closely monitoring project progress, including sprints, deliveries, budgets and ensuring accountability for negotiated projects.Additionally, actively involved in upselling and expanding the existing project portfolio by initiating new projects. Show less I have gained valuable experience working with Vibra Energia (formerly BR Distribuidora) and CERC on agile methodology projects. In these roles, my primary responsibility was to structure and validate project roadmaps for the advancement of digital products in collaboration with clients' stakeholders.My duties included monitoring research projects, collaborating with stakeholders to define objectives, gathering relevant data and examining previous solutions. I supervised benchmarking exercises to explore market opportunities and interviewed clients to gain a comprehensive understanding of their needs.Responsible for supervise Design Sprints to ensure that the solutions co-created by the team aligned with business requirements and project goals.Furthermore, participating in defining and validating Information Architecture, Visual Identity and Design for various applications, including responsive and non-responsive websites, progressive web applications (PWAs), as well as mobile applications developed using React Native and/or Flutter technologies.I provided assistance in defining and tracking development sprints, managing deliveries, budgeting and ensuring project accountability. Additionally, I played a key role in expanding the scope of existing projects and initiating new ones. I also actively engaged in defining and monitoring key performance indicators (KPIs) and metrics through Analytics dashboards, proposing improvements based on insightful analysis.Also responsible for conducting Project Status meetings in collaboration with Product Owners (POs), where I reported project progress, identified risks and addressed any project-related obstacles to the satisfaction of customer stakeholders. I consistently assessed possible impacts and renegotiated deliverables when necessary. Moreover, I actively participated in meetings with the customer's Business Areas to assess needs and establish priorities. Show less

  • Account Manager

    Nov 2020 - Mar 2023

  • Product Manager

    Aug 2021 - Dec 2022
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  F1RST Digital Services

  Sept 2023 - now

  Product Owner Senior

  As a Senior Product Owner with extensive experience in digital banking products, I excel in leading cross-functional teams and managing complex, high-stakes projects with precision.I am proficient in overseeing team activities and managing tools like JIRA, crafting both technical and functional user stories, and facilitating essential Scrum ceremonies, including Planning, Grooming, Daily Standups, Review and Retrospectives.My role includes coordinating and conducting critical alignment sessions, such as PI Planning, PO Sync and System Demo, ensuring seamless communication across all project stages.I bring a strategic approach to SLA management, portfolio prioritization and budget oversight for development teams and I also manage financial product configuration.In addition, I leverage my familiarity with FinOps principles to optimize financial planning and operational costs.My leadership extends to coordinating two development teams working on core banking systems with technologies like Java, Camel, Camunda, AWS and Azure, prioritizing and scheduling projects while generating precise financial estimates. I manage both project and RTB teams, with a focus on digital banking solutions, leading deployment oversight, validation testing and rollback execution to maintain stability.With experience in Lean Inceptions and Design Sprints, I actively contribute to digital solution design and collaborate closely on front-end and backend behavior definitions and architectural solutions.I am also responsible for task approval and acceptance, ensuring alignment with high-level strategic goals and providing comprehensive reports for C-level executives and internal stakeholders.I set and track tactical and strategic OKRs, driving a cohesive vision that enhances the overall system environment and elevates the value delivered to clients and end-users alike. Show less