Vijay Rao

Experience

• 

  Wipro BPS

  Nov 2004 - May 2006

  Technical Support Associate

  Aptly provided technical assistance for resolving issues with Routers, Laptops, and Palmtops over the phone by effectively using both technical & soft skills. Played a key role as Technical Support Associate for Application software and ISP (Internet Service Providers).

• 

  SBI MUTUAL FUND

  Jun 2007 - Sept 2015

  Pivotal in implementing Virtualization (VMware/Hyper-v) & Storage solution for improved application performance and consolidation of servers thereby reducing operational costs by 40%Pivotal in implementing Disk-based Backup solution with source based de-duplication technology for taking backup of critical servers and desktops thereby shortening backup/recovery time by 90%Expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to organisational guidelines and norms. Expertise in managing complete SDLC including requirement gathering viz., analysis, designing, testing, debugging, integration, maintenance and support. A keen planner & implementer with abilities in administration of Business critical applications, delivery management focusing on maximising customer satisfaction, process compliance and software quality. Show less Migrated the network backbone from leased line to MPLS Technology and improved the uptime by 20%Pivotal in framing and implementing IT security policies.Identifying the right vendor for purchase of equipment’s at reasonable prices, and selling of equipment, if any, at a reasonable price and coordinating with them for timely delivery of the project. Negotiating to build a final consensus on a common set of requirements from all stakeholders and define scope of the project. Devising RFP and selecting the right vendor/SI through assessment on techno-commercial aspects. Supervising & providing technical guidance/support to the project team and coordinating with customers thus bridging the gap between the business side & the technical team. Show less Implemented Enterprise Information Portal by managing project activities viz. scoping, estimation, tracking, change management & post implementation support.Played a stellar role in implementing and executing Talisma - a CRM application used for interfacing with the customer (Investor) as well as setting up a new contact centre with IVR and speech recognition software for automated response to investor’s queries thereby reducing operator cost by 30%Contributed by reducing technology operational cost with the help of Process Efficiency, Automation and by implementing optimal technology architecture.Meeting service providers of business units, partnering them for IT strategic consultants, dealing with heads of system integrators and formulating business strategy parallel to IT strategies. Show less

  • Chief Manager - Technology

    Aug 2010 - Sept 2015

  • Senior Manager - Technology

    Jul 2008 - Jul 2010

  • Management Trainee - Technology

    Jun 2007 - Jun 2008
• 

  HSBC

  Sept 2015 - now

  Currently working as Head of Technology for HSBC Asset Management India, delivering business transforming IT initiatives resulting in competitive advantage, improved customer experience and cost optimisation. Worked with HSBC Software Development India as Senior Consultant Specialist, and transformed business by handling core technology projects as a part of 'Change the Business' initiative.

  • S.V.P & Head of Technology

    Sept 2018 - now

  • Senior Consultant Specialist

    Sept 2015 - Aug 2018