Jesse Shirley

Experience

• 

  TrilogyFM / Millicare

  Dec 2011 - Sept 2014

  Account Manager

  Primary Responsibilities:- Managed in-house accounts to ensure client satisfaction and retention. - Account Manager responsible for Equifax, IHG, Jones Lang LaSalle, Novelis, Invesco, +- Expected to help grow existing accounts annually

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  Wandering WiFi

  Sept 2014 - May 2016

  National Account Manager/Wandering Wi-Fi

  Primary Responsibilities:- Serve as primary point of contact for in-house WLAN client accounts- Oversee complete client lifecycle from proposal creation to implementation and ongoing support- Work with technical support team to oversee timely and accurate resolution of client issues- Develop relationships with new client accounts through referrals and marketing activities- Prepare and distribute proposals and other contractual related documents- Communicate with sales and operation teams to ensure client lifecycles are properly coordinated- Provide custom presentations and detailed reports for client review and internal meetings- Manage and strengthen existing relationships with in-house accounts- Utilize Salesforce TM. for distribution, tracking, and reporting of new client opportunities Show less

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  Ultimate Software

  Jun 2016 - Aug 2019

  Primary Responsibilities:- Mentor Core Specialist I role and assist with development- When needed be available in the phone queue to take incoming calls- Consistently demonstrate deep analysis and troubleshooting skills- Be involved in specials projects and process improvement- Conducted knowledge transfer and participated in team chat- Consistent participate in KCS creating, attaching and editing of support articles, internal and customer facing- Main point of contact to handle cases for at Risk and/or High-Profile Customers- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery Show less Primary Responsibilities:- Provide in-depth support via phone, email or remote session for our Human Capital Management product suite and supported platforms- Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps- Responsible for entering and maintaining customer call problem/description detail into Customer Relationship Management System- Ensure daily workload and commitments have been completed timely and accurately within established requirements- Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers- Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate- Develop strong relationships with customers and internal partners- Consistently model the highest levels of professionalism- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery Show less

  • Core Product Specialist II

    Apr 2018 - Aug 2019

  • Account Manager

    Jun 2016 - Apr 2018
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  Independant Consultant (Self Employed)

  Oct 2019 - Nov 2021

  Human Resources Information System Consultant

  Proven qualifications in Year-End Payroll, Benefit Administration, Accrual/Sick Plan Setup, Open Enrollment, 1095-C ACA Reporting, and Microsoft SQL ServerSpecialties: Extensive experience with UKG (Formally Ultimate Software) including UKGPro Web (SaaS), UKGPro Back Office, Web Import Tool, Back Office Imports and Exports, Time Management, Benefits, Salary Planning, Custom Expressions for Accruals, Payroll & Benefits and UKGPro Standard and BI Reporting.

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  Bluewater - Consulting for Learning, Talent, and Human Capital Management

  Nov 2019 - Jan 2020

  Core HR Activation Consultant
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  HRMS Solutions

  Feb 2020 - Oct 2020

  Implementation Consultant

  • Plan and deliver high quality implementation and consulting efforts. • Timely and accurate submission of all billable/non-billable hours per week including details to PSA system (current HRMS internal time and billing system). • Utilization of current Project Collaboration Tool for project management tracking. • Delivery of implementation services for Ultimate’s UltiPro including but not limited to: ▪ Positive attitude, confidence, passion and a strong desire for customer success. ▪ Provide day-to-day interaction, guidance and act as primary point of contact on behalf of HRMS for all operational aspects of the project. ▪ Participate in regular status meetings with internal / client project team and sponsors. ▪ Lead client project team members with system orientation and functional capabilities, design, system insight, data conversion and UAT (user acceptance testing) and end-user training sessions. ▪ Monitor and manage project scope, budget, schedules and deliverables. ▪ Effectively communicate with project managers and clients regarding deliverables and timelines throughout the life of the project. ▪ Identify and resolve potential project risks, roadblocks and adjust accordingly. ▪ Ensures assigned project tasks are delivered on time and within the budget outlined in SOW (Statement of Work). ▪ Achieve company utilization targets. ▪ Learn and become an expert in the HRMS implementation methodology and use this methodology on all implementation engagements. ▪ Demonstrate competency on Ultimate’s UltiPro Core HR/Payroll, Talent Acquisition, Talent Management, Time products and Business Intelligence. ▪ Assist in ensuring client can serve as a reference upon completion of implementation. ▪ Provide guidance and mentoring to other HRMS implementation consultants. • Successful implementation support of HRMS projects on a national basis including travel. Show less

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  DGS

  Nov 2020 - Apr 2021

  Human Resources Information System Administrator

  Responsible for implementing, supporting and maintaining the core HR Information Systems (UKG) for payroll, human resources, time management, benefits, applicant tracking, security, learning and performance management related solutions for 23,000+ employees.Provide technical and analytical HRIS support for HR department through direct contact, helpdesk, emails/voicemails, and interaction with third party vendors.

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  Keolis North America Inc.

  Nov 2021 - now

  The UKG Application Manager is responsible for effectively overseeing and managing the software development and resources relating to the integration between HRIS and other business systems within the enterprise including operation, coordination, and integration of all upstream and downstream application services (such as payroll, and financial systems …etc.)

  • Application Manager - UKG

    Oct 2022 - now

  • Application Specialist FIN/HR

    Nov 2021 - Oct 2022