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Craig Birtles

Craig Birtles

Intern

Followers of Craig Birtles235 followers
location of Craig BirtlesGreater London, England, United Kingdom

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  • Timeline

  • About me

    Delivery Manager

  • Education

    • Beauchamp College

      1995 - 1999

    • Royal Holloway, U. of London

      1999 - 2002
      Batchelor of Arts Media Arts

  • Experience

    • The Wordsworth Trust

      Sept 2003 - Sept 2003
      Intern

    • The Wordsworth Trust

      Oct 2004 - Jan 2009
      Graphic Designer

    • Birtles Design

      Jan 2009 - Nov 2015
      Design and Copywriter

    • United Response

      Feb 2014 - Mar 2015
      Design and Communications Manager

    • Parliamentary Digital Service

      Dec 2015 - now

      Leading Parliament's move into adopting an annual Windows 10 upgrade cycle.Communicating and managing change throughout the organisation. Technical and relationship lead on three business critical applications. Cherwell Service Management, Learning Pool/Totaro Learn, Cohort. Development lead of ITSM solution providing technical advice and direction to assist in incident and request management processes. Leading a team of three system developers utilising Agile methodology.Advising on Service Management approaches Supplier and contract management

      • Delivery Manager

        Oct 2022 - now

      • Lifecycle Co-ordination Lead

        Apr 2019 - Oct 2022

      • Senior Applications Analyst

        May 2017 - Mar 2019

      • Application Analyst

        Oct 2016 - Apr 2017

      • Online Learning Content Officer

        Dec 2015 - Oct 2016

  • Licenses & Certifications

    • APM Project Management Qualification

      APM
      Feb 2017

    • Agile Project Management Foundation

      APMG International
      Jun 2019

    • ITIL® Foundation certificate in IT Service Management

      BCS
      Nov 2016