Laura Loasses

Experience

• 

  MSC Crociere

  Mar 2005 - Oct 2005

  Social Hostess

  • Welcoming guests on board• Participating in crew and passenger safety drills• Tour leader for passenger tours• Terminal announcements• Entertainment

• 

  Serfin 97 Srl

  Sept 2011 - Mar 2015

  • Organising the daily activities of a credit collection team (30 people)• Working with daily and monthly targets• Providing training and constant support to the members of my team• Providing training to new starters• Direct intervention in the management of customers with critical issues• Approving payment plans• Support to Customer ServiceTrainings:• Training Collectors• Collection Procedures• Outbound Progressive System• Privacy LawCOMPUTER SKILLS• Windows 98SE/2000/XP/Vista Microsoft Office/2000/2003/XP/Vista• Firefox/Internet Explorer/Google Chrome• Siebel Call Center 8.0/ CRM Unico Corporate• Oracle/ Suite e-business Show less

  • Credit Collection Team Coordinator

    Mar 2014 - Mar 2015

  • Credit collector

    Sept 2011 - Mar 2014
• 

  Art attack advertising

  Jun 2014 - Sept 2014

  Junior Copywriter

  • Content editing• Proof reading• Working for objectives and daily targets

• 

  Hewlett Packard Enterprise

  Jul 2015 - now

  Attending to customers’ return queries, collaborating with internal partners and team members to ensure end to end returns are completed within assigned metric.Responsibilities:-Implement and manage e2e Customer return process-Offer Logistic Services-Assist returns reconciliation specialist with surplus queries -Monitor customer metrics and identify/implement improvements-Collaborate and engage with team members providing valuable input for customer projects/solutions Show less Responsible for complex (non-programmatic) processes -Enterprise segment• Manage and support legally approved documentation (operational leases, finance leases)• Apply subject matter knowledge to solve common and complex business issues and provide imput for process implementations• take into account legal, credit, pricing and compliance requirements • complex operational processes, such as ALD requirements, deal coordination, bid management, supplier invoice management and sales reporting• Monitoring supplier payments and volume targets• Solid understanding of solution to assigned Named accounts Show less Working with leasing/credit investment strategy solutions for clients and partners with following key tasks and responsibilites:- Distribute marketing and other information in support of new business opportunities.- Collaborate with Sales, HP and HP Resellers to effectively manage customer relationships.- Administer add-on or follow-on business with customers.- Manage the customer experience to ensure expectations are met on both sides, in particular working directly with customers on new transactions.- Generate and collect documents in support of new customer account generation.- Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems.- Arrange to receive and proactively manage/reconcile supplier invoices.- Prepare booking and funding packages.- Track deal funding to completion of payment.- Coordinate, follow-up and reconcile activities necessary for deal processing.- Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve wider team goals Show less

  • Returns Specialist -Supervisor

    Nov 2021 - now

  • Returns Specialist -Subject Matter Expert

    Jun 2018 - Nov 2021

  • Returns Specialist

    Feb 2018 - May 2018

  • Business Analyst - Enterprise segment

    Apr 2016 - Jan 2018

  • Customer Delivery Specialist-SMB segment

    Jul 2015 - Mar 2016