Justin Smith

Experience

• 

  Chicago Bulls

  Jun 2000 - Oct 2000

  Sales Intern

  - Expanded client base for Chicago Bulls’ 2000-2001 season ticket packages- Obtained leads from waiting list, names written on previous games’ ticket stubs, and cold calling- Responsible for initial contact, database management, order processing, and payment collection- Conducted physical tours of the United Center and available seating options for prospects- Assisted existing season ticket holders with seat upgrade process- Participated in event coordination, ticket purchasing, and registration for “Shoot the Bull” 3-on-3 competition Show less

• 

  Equity Residential

  Feb 2002 - Mar 2006

  - 380-unit community- Acting Property Manager for three months resulting in NRI and NOI increases over each month- Delinquency goals met each month- Authored all balance notices for delinquent accounts- Processed all community invoices- Entered all purchase orders for unit turns upon receipt of Notice to Vacate- Processed all Itemized Billing Statements - 1,600-unit mixed-use community on 350 acres- Finalist for the Chicagoland Apartment Association Leasing Agent of the Year- Numerous Equity Closers Club awards- Numerous Equity Excellent Shop Awards- Maintained an average closing over 50%- Built and upheld relationships with area relocation services- Assisted management with employee incentive programs and new marketing promotions

  • Assistant Property Manager

    Sept 2005 - Mar 2006

  • Leasing Agent

    Feb 2002 - Sept 2005
• 

  F&F Realty

  Mar 2006 - Feb 2014

  Property Manager

  Schaumburg, IL- 732-unit community with twelve residential buildings over forty acres and an on-site staff of thirty-six- Met all quarterly and annual financial goals - Composed all initial property operational budgets and submitted for review- Coordinated last phase of unit renovations (complete kitchens and baths, fixtures)- Met retention and revenue goals during transition from paid utilities to RUBS program- Hired and trained new staff to rehabilitate retention program, resulting in a 10% increase in retention the following years- Reduced vacancy loss by lowering company policy hold times, accelerating in-house turns, and expiration management- Trained staff and transitioned property from manual pricing to utilization of LRO revenue management software- Handled all aspects of property’s social mediaCarol Stream, IL- 500-unit community with an on-site staff of twenty- Asked to manage the acquisition and unit/common area/clubhouse renovations- Transition of vendors/contracts from previous management- Implemented change from Rent Roll to Yardi Voyager and trained staff on system usage- Successfully renovated clubhouse, all forty-one hallways, and over half of units while maintaining over 94% occupancy Prospect Heights, IL- 450-unit mid-rise and garden style community with an on-site staff of twenty- Training and coaching of leasing and administrative staff led to four team member promotions- Met daily with Maintenance Supervisor to coordinate in-house turn schedule- Analyzed market trends to implement marketing strategies, sales promotions, and manual price adjustments- Completed weekly and monthly operational and variance reports- Obtained property highs in retention percentage, average physical occupancy, NRI, and NOI. Show less

• 

  Berkshire

  Feb 2014 - now

  Austin, TX- 302-unit Class A luxury community, high-rise and mid-rise- Relocated to Austin for the acquisition of Berkshire Communities' first luxury asset in the market- Exceeded year one pro forma budget in NOI, Average Physical Occupancy and Economic Occupancy- Implemented operational strategies that resulted in actual property Other Income 26% above year one budget- Achieved average SatisFacts score of 4.5 through the acquisition year- Increased online reputation score from 73% to 84% within eight months of acquisition- Attained 98% online payment penetration- Development of on-site team helped lead to two Employee of the Quarter awards, one Leasing Professional of the Year award, and three promotionsHoffman Estates, IL- 642-unit community with thirty residential buildings over forty acres and an on-site staff of thirteen- 2014 Year Over Year Growth: GPR:5.5%, NRI:6.2%, Other Income:19.9%, Total Revenue:7.3% NOI:9.4%- Increased Apartmentratings.com reputation from 62% recommended to 86%- Drove an increase in online payment penetration from 48% to 79%- Average Renewal Increase of 8.2% with 60% retention- Controllable Expenses 6.4% under budget- Generated a 5.7% increase in Net Effective Rent per unit- Suggested mid-month proration of renewal rates to increase revenue that was adopted nationally - Created renewal spreadsheet to maximize both revenue potential and retention that was shared in multiple regions- Elected by peers to the national Managers Advisory Panel Show less

  • Regional Manager

    Feb 2021 - now

  • Sr. Property Manager

    Feb 2020 - Feb 2021

  • Property Manager

    Feb 2014 - Feb 2021