Umar Cader

Experience

• 

  The Difference Digital

  Mar 2021 - Jun 2021

  Sales And Marketing Intern

  • Assisted to carry out email marketing campaigns• Identified and reached out to clients via cold calling, and emails.• Monitored social media performance to report to clients• Assisted in content ideation and creation for clients

• 

  Noon

  Oct 2021 - Oct 2023

  • Live chat support via website.• Responding promptly to customer inquiries, while maintaining a positive, empathetic, and professional attitude to ensure customer satisfaction. • Communicating with customers through various channels such as email & live chat.• Acknowledging and successfully resolving customer complaints via thorough product and company knowledge. • Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating, coordinating, and supporting other colleagues/departments as per management decisions.• Adhering to and executing all tasks/requests instructed by reporting managers.• Following communication procedures, guidelines, and policies.• Following the organization's SOPs and ensuring to achieve all related KPIs & SLAs• Training and Mentoring new employees. Show less

  • Senior Customer Service Executive

    Oct 2022 - Oct 2023

  • Customer Service Executive

    Oct 2021 - Oct 2022
• 

  NOLIMIT Sri Lanka

  Oct 2023 - now

  Junior Inventory & Planning Executive