Derek Wagar

Experience

• 

  Martz Communication

  Jul 2005 - Aug 2006

  Account Executive

  Inbound & Outbound Sales | Ad Creation | Lead Generation | Relationship Management | Customer Relations

• 

  USA Telephone

  Jan 2007 - Jan 2008

  Business & Marketing Management Consultant

  Business & Marketing Plan Development | Reseller Channel Program Development & Management | New Product Development & Commercialization | Process Management & Optimization | Lead Generation | Sales and Marketing Material Creation

• 

  Unified Communications (dba TeleBlend)

  Jan 2008 - Mar 2012

  Director of Sales and Customer Service

  Sales & Marketing Strategy | Lead Generation | Call Center Management | SEO & SEM | A/B Testing | Employee Management & Development (15 direct reports) | Order Fulfillment | Order Management | After Sales Service | New Product Development & Launch | Customer Acquisition & Retention | Billing Systems | Customer Support Channels | Customer Service Channel Management

• 

  Keurig Dr Pepper Inc.

  Mar 2012 - now

  Multi-site Quality, Consumer Care, Quality CAPEX New Partner Onboarding, Co-manufacturing Requirements Management, New Product Qualifications & Commissioning, Incident Management, Workstream Management, Process Optimization, Waste Reduction Relationship Management | Escalation Management | Continuous Improvement | Process Optimization | Unplanned Event Management | People Management & Development | Primary Partner Interface | Co-Manufacturing | Performance Reporting | CAPA & RCA | New Partner Onboarding New Product Commercialization | BAR & AAR | Item & Material Setup | Timeline Management Supply Chain Management | Supply Chain Optimization | Inventory Management & Reconciliation | Continuous Improvement | Cost Reduction & Elimination | Process Mapping & Optimization | Performance Measurement | Capacity Analysis & Resource Allocation | Process & Procedure Development | Co-Manufacturing Productivity | Cost Reduction | KPI Reporting, Development, & Testing | Customer Service | Order Management | Inventory Management & Replenishment | Process Optimization Workforce Planning | Workforce Optimization | Forecasting | KPI Reporting | Customer Service | Order Management | Call Center Management

  • Senior Director Quality Operations

    Nov 2023 - now

  • Director of Quality Operations - Hot Manufacturing and Partners

    Mar 2021 - Nov 2023

  • Sr Manager Partner Quality - Hot and Cold

    Oct 2018 - Nov 2023

  • Quality Manager - Partners and International

    Feb 2018 - Oct 2018

  • Project Manager

    Oct 2017 - Feb 2018

  • Key Account Lead - Partners

    Nov 2015 - Feb 2018

  • SME Business Analyst - B2B

    Mar 2013 - Nov 2015

  • SME Business Analyst - B2C

    Mar 2012 - Mar 2013