Darris DeBrill

Experience

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  Commonwealth Technology Group

  Jun 2022 - Jun 2023

  IT Support Specialist

  • Utilized remote desktop tools to provide assistance with basic troubleshooting techniques.• Monitored server performance metrics to identify potential bottlenecks or areas of improvement.• Resolved customer inquiries regarding software installation or product features via telephone or email.•Provided technical support for hardware and software issues, troubleshooting network connectivity problems, installing and configuring computer systems, and resolving system malfunctions.• Testing of new applications prior to deployment in order to ensure compatibility with existing systems.• Created user accounts on multiple platforms to ensure secure access to IT resources.• Assisted in developing new strategies for improving customer service quality levels. Collaborated with other departments within the organization in order to develop comprehensive solutions that meet customer needs. Show less

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  IronBow Technologies

  Jun 2023 - Apr 2024

  PC Refresh Technician

  Managed large-scale deployments and ensured smooth transitions to new technology environments. Diagnosed and resolved technical issues efficiently, while adhering to project timelines and quality standards. Proven ability to collaborate effectively with team members.• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software• Traveled to various state facilities to troubleshoot, repair, and provide diagnostic support• Maintained detailed documentation for all work done and support procedures Show less

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  Defense Commissary Agency (DeCA)

  Apr 2024 - now

  IT Specialist

  Ensure the stable operation of computer hardware, software systems and network infrastructure, including routers, switches, servers, and VOIP telephony. Install, deploy, support and maintain all virtual desktop infrastructure (VDI) and virtual application environments.• Technical support to end users in stores and offices all around the world• Managing and maintaining network infrastructure and working with network/communications team• System administration to include installing, configuring, and maintaining operating systems• Software installation and maintenance• Management of data backup and recovery processes and ensuring data integrity and availability• Providing user training and support on new systems, and software• Documentation and reporting of procedures, configurations, and troubleshooting steps• Ensures compliance with IT policies, and regulatory requirements• Printer management, configuration, and troubleshooting• Remedy ticketing system Show less