Amanda Beeman

Experience

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  Mercy Flight Central

  Apr 2003 - Dec 2004

  Communications Specialist
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  Finger Lakes Ambulance

  Dec 2004 - Aug 2005

  Emergency Dispatcher
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  ADT

  Apr 2008 - Nov 2010

  Customer Service / Emergency Dispatch Operator
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  Combined Life Insurance

  Nov 2010 - Sept 2011

  Field Sales Representative
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  Direct 2 Market Sales Solutions

  Mar 2012 - Sept 2012

  Marketing Specialist
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  Alera Group (SIG)

  Sept 2012 - now

  Client Services Manager

  - Positive attitude, attention to detail and commitment to excellent customer service- Process, audit and maintain benefits administration systems - Excellent communication and organization skills- Experience in Project Management- Ability to organize, plan and prioritize workflow- Diverse knowledge in employee benefit plans and products- Assists in new business plan implementation/carrier changes- Primary leader of client issue research and resolution - Works independently, as well as, in group settings- Flexible and able to work under tight deadlines, manage multiple tasks, and respond quickly to changing priorities- Adaptability in changing systems, regulatory and benefit administration practices- Strong knowledge of employee welfare plans, including regulatory requirement: Section 125 Rules/Regulations, DOL/Compliance, ACA, HIPAA, COBRA, ERISA, FSA/DCA/HRA, FMLA- Manages and over sees quarterly payroll audits- A proven benefits expert resource for clients and their employees in the guidance of benefits plans; issue resolution and enrollment changes by interpreting benefit policies and procedures and implementing necessary action.- A critical team partner who collaborates closely with all interoffice teams in administering the client’s benefit programs, including medical, dental, vision, life insurance, disability insurance, reimbursement accounts and various other benefit programs- Coordinates annual internal renewal process to ensure client deliverables are met and all steps are carried out- Provides expertise and leadership in the evaluation, implementation, and recommendation of technology solutions- Assist Account Managers in planning and executing open enrollment meetings, employee education, and marketing materials- Responsible for creating, leading, and managing regular client meetings for communication, information gathering on client needs and ensuring client satisfaction. - Currently holding NYS Life Accident & Health License Show less