Ravi S K Iyengar

Experience

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  Micro World Pvt Ltd Baroda

  Jan 1993 - Jan 1996

  As Sales executive, bagged several orders of PCs, laptops and TVS make dot matrix printers.Made inroads in the SOHO market and Home PC. As Sales executive, bagged several orders of PCs, laptops and TVS make dot matrix printers.Made inroads in the SOHO market and Home PC.

  • Sales Executive

    Jan 1993 - Jan 1996

  • Sales Executive

    Jan 1993 - Jan 1996
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  Meridian Infotech Pvt Ltd, Baroda

  Jan 1996 - Jan 1997

  Business Development Achievement:Initiated the idea of ERP solutions to big corporate houses like Bell Ceramics, Hindustan resins (IBM AS/400 platform). Business Development Achievement:Initiated the idea of ERP solutions to big corporate houses like Bell Ceramics, Hindustan resins (IBM AS/400 platform).

  • Senior Business Development Executive Manager

    Jan 1996 - Jan 1997

  • Senior Business Development Executive Manager

    Jan 1996 - Jan 1997
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  Jet Airways I (P) Ltd

  Jan 1997 - Jan 2005

  Supervising the Reservation Team in Chennai.Imparting the reservation & airline training for new recruits.Handling passenger queries and complaints.Interacting with Agents of the airline for mutual benefit and relations building.Providing best possible customer service.Troubleshooting the systems and other network problems.Achievements:Individually handled night shifts at Mumbai International Terminal (ticket sales and international to domestic connection of passengers).Handled shifts independently in absence of Managers.Conducted training for new recruits.Developed new dynamic staff roster for equal distribution of staff through different time frames and categories. Zobrazit méně Supervising the Reservation Team in Chennai.Imparting the reservation & airline training for new recruits.Handling passenger queries and complaints.Interacting with Agents of the airline for mutual benefit and relations building.Providing best possible customer service.Troubleshooting the systems and other network problems.Achievements:Individually handled night shifts at Mumbai International Terminal (ticket sales and international to domestic connection of passengers).Handled shifts independently in absence of Managers.Conducted training for new recruits.Developed new dynamic staff roster for equal distribution of staff through different time frames and categories. Zobrazit méně

  • Senior Customer Service AgentSupervisor

    Jan 1997 - Jan 2005

  • Senior Customer Service AgentSupervisor

    Jan 1997 - Jan 2005
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  Jet Airways (I) Ltd

  Jan 1997 - Jan 2005

  • Customer Service Agent

    Jan 1997 - Jan 2005

  • Customer Service Agent

    Jan 1997 - Jan 2005
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  Jet Airways

  Jan 1997 - Jan 2005

  Supervisor
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  Kingfisher Airlines Ltd

  Jan 2005 - Jan 2012

  Guest Services Manager

  Responsibilities:Managing a team of specialist supervisors and staff.Handling passenger queries and complaints and ensuring guest commitment.Ensuring on-time performance of flights.Troubleshooting the systems and other Network problems.Conducting internal audit on all work areas, respond to anomalies and take necessary appropriate actions.Ensuring equal, planned and fair time management for all the staff.Maintaining records for the optimal usage of funds allocated by Head office.Liaison and interaction with Airports Authority other authorities and service providers.Appraisal and mentoring of staff.Achievements:Achieved maximum time gain on turn-around flights (average of 60 minutes per shift daily).Efficiently handled job of Airport Manager from Aug 2005 till Nov 2006 in absence of permanent incumbent.Maintained & dispatched flights during Dec 2005 heavy floods in Chennai airport with minimal staff strength.Received Chairman's Award, certificate and cash prize for best innovative suggestion for two consecutive years.Instrumental in bagging the Best Metro Station Award in the network for year 2006-07.Successfully conducted training for staff of Kingfisher Airlines throughout the network, on Sabre Systems and Airport Handling procedures. Zobrazit méně

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  IOSA (IATA Operational Safety

  Jan 2005 - Jan 2012

  BSI Certified Internal Auditor

  Managed smooth flight operations during heavy rains and floods in Chennai in Oct & Dec 2005.

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  Kingfisher Airlines

  Jan 2005 - Jan 2012

  As a certified ISO 9001:2000 Auditor, I have travelled the length and breadth of the country (within the Kingfisher Network) to Audit the ground Handling department. Certifying, fine tuning and acknowledging their quality from a end-user perspective, building on the Process metrics and ensuring minimal/zero variables. It has been a long journey in ensuring the team is picture perfect as possible.

  • Internal ISO Auditor

    Jan 2008 - Jan 2012

  • Ground Handling - Commercial Trainer

    Jan 2007 - Jan 2012

  • Guest Services Manager, BIS certified internal ISO 9000:2001 Auditor//Airline Trainer

    Jan 2005 - Jan 2012

  • GSM

    Jan 2005 - Jan 2010
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  Taj Hotels

  Jan 2012 - Jan 2015

  Sales Manager

  Was in-charge of driving the Sales for rooms and banquets from the Domestic Leisure segment, Travel agents and TAAI members. Later was managing sales for few corporate companies as well as the Film Industry requirements in South India.

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  Freelance Trainer - Aviation Consultant - Ground Training and Auditor (Quality & safety)

  Jan 2015 - now

  Consultant - Aviation Training, certified Quality and Safety Auditor

  Bieng a BSI certified ISO Auditor, I am also a professional mystery auditor for customer service oriented businesses like Airlines, Hotels and Malls, FMCG outlets etc

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  Sun 365 Training

  Jan 2015 - Jan 2020

  CEO
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  Sun365training

  Jan 2015 - now

  Founder & CEO : Sun 365 Training
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  Sun 365 Digital

  Jan 2016 - Jan 2020

  Digital Marketing Professional

  Certified SEO / SEM professional, Website designing, Logo designing and ORM for new business ventures, start-ups and existing business who need to augment their market position.

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  SUN 365 Finance

  Jan 2016 - Jan 2020

  CEO

  IRDA approved Finance planning and savings expert.