Jonathan Alger

Experience

• 

  Nordstrom Rack

  May 2015 - Sept 2015

  Sales Associate

  Assisting customers with their complaints, concerns and everyday shopping needs.

• 

  Nordstrom Rack

  Apr 2016 - Aug 2016

  Sales Associate

  Assisting customers with their complaints, concerns and everyday shopping needs.Enhanced organization and management skills.

• 

  PigeonCube Studios LLC

  Oct 2017 - May 2018

  Game Engineer

  Agile-Scrum DevelopmentProject – Lost Borderline- Game Engineer (C#) – team of 17 people- Met with team members on weekly to report progress on our tasks and resolve any outstanding issues.- Performed code reviews with other Game Engineers to ensure code was efficient and well documented.- Created an Enemy Type that utilizes Path Finding for the AI Behavior to track the player once that came within a certain proximity.

• 

  DevonWay

  May 2018 - now

  - Documented project requirements and worked with customer SMEs to develop Visio process flow diagrams.- Developed training materials and conducted training sessions for customer administrators.- Managed multiple projects from Requirements Gathering to Go-Live using PMI best practices to monitor budget and timeline while mitigating risk and upholding quality.Projects (Business Analyst role):CAPA, Audit/Assessments, Lessons Learned and Risk Management - General Atomics (2021)EH&S Suite - NiSource (2021)Safety Management System - National Fuel Gas (2021-2022)Regulatory Commitment Tracking - Nawah Energy (2021-2022)Outage Scope Changes - Nawah Energy (2021-2022)Projects (Project Manager role):Document Change Requests - Takeda (2021)Employee Onboarding - Triad LANL (2021-2022)CAP - 3 Yankees (2022)CAPA, Document Management, Equipment Management, Inventory Management, Change Control and Manufacturing Management - City of Hope (2022) Show less - Used DevonWay’s no-code platform and followed the agile methodology to design and develop applications to meet project requirements.- Maintain applications by troubleshooting and resolving issues before notifying the customer for acceptance.- Led weekly meetings with customers to translate their needs and requests into prioritized detailed requirements based on company best practices. - Coordinated with customer SMEs to convert and migrate data from their prior SaaS system into their new DevonWay system using SQL scripts.- Managed an overseas customer account remotely by meeting on a weekly basis to schedule and deliver releases for their applications to their on-prem environment.Projects:CAPA management and Lessons Learned application - Kiewit Corporation (2018)SMS application - NiSource Inc. (2018)Configuration Lead Projects:CAP application - Orano (2019)Phase II implementation for the DevonWay iCAP solution - Framatome (2019)Equipment Tracking & Calibration application - Duke Energy (2019)Conversion Cost Productivity application - GE Healthcare (2019)Training Job Task Analysis application - Xcel Energy (2020)Diamond Support Representative - Nawah Energy (2020-2021)HU Departmental Learning Clock application - Nawah Energy (2021) Show less

  • Manager, Technical Delivery

    Aug 2023 - now

  • Implementation Delivery Lead

    Sept 2022 - Jul 2023

  • Implementation Services Team Lead

    Jan 2022 - Sept 2022

  • Business Analyst

    Feb 2021 - Sept 2022

  • Application Engineer

    Jul 2018 - Feb 2021

  • Application Engineer Intern

    May 2018 - Jun 2018