Afrad Mahamed

Experience

• 

  GC Services

  Oct 2005 - Sept 2014

  Assistant Manager

  Manage Team Leads and Force Team with day-to-day operations. Create work strategies and developmental plans that support employee improvement towards achieving clients goals. Ensure supervisors and employees compliance to standards. Promote continuous improvement in processes and techniques to maintain high efficiency in operations. Complete administrative duties, analysis of data, root cause analysis and smart experiments.

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  Polk State College

  Aug 2013 - May 2014

  Curriculum Development Consultant

  Conduct Research and develop feasible programs/courses for the Design/Construction and Sustainability Institute of the PSC Corporate Division. Assist with setting up resources and equipment at the New Advanced Technology Center to support a high level of practical involvement for students in these programs. Assist with locating, interviewing and acquiring instructors and set up curriculum based on research findings.

• 

  Verizon

  Sept 2014 - now

  Support Verizon's direct managed outsource model by ensuring the vendor is delivering high quality performance in all areas. Responsible for ensuring that the vendor is meeting or exceeding KPIs and auditing all aspects of vendor work, including compliance to internal policies and processes, controls, and external regulations. Ensure that vendor team is fully trained, support the vendor in resolving all complex issues and identify improvement opportunities. Drive vendor to improve performance and drive profitability and productivity improvements. Overall, to serve as an onsite supporter to the vendor in all aspects and be a part of a motivational team that drives results through innovative changes. Show less

  • Manager

    Dec 2022 - now

  • Vendor Operations Management - Financial Operations

    Sept 2014 - Dec 2022