Robert Faulkner

Experience

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  Serious Pizza, LLC D.B.A. Domino's Pizza

  Nov 2001 - May 2003

  Store Manager

  Employee recruitment and dismissal; scheduling and labor cost analysisInventory control and food preparationEmployee development and trainingHealth department compliance

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  Army National Guard

  Jun 2003 - Dec 2013

  Repair or replacement of all major assemblies and/or subassemblies on tactical wheeled vehicles, small arms, communication equipment, and power generation equipment. Fault diagnosis and troubleshooting using a variety of test, measurement, and diagnostic equipment including multimeters, maintenance support devices, schematics, wiring diagrams, printed and electronic publications, and other test equipment. Performed scheduled services and unscheduled repairs in accordance with published manuals and local policies. Show less

  • Production Controller

    Jun 2007 - Dec 2013

  • Surface Maintenance Repairer

    Jun 2003 - Jun 2007
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  E. Co. 1/106th AVN Regt.

  Sept 2007 - Jul 2011

  Shop Foreman

  Manage the unit maintenance program of the 1st. Battalion, 106th Aviation Regiment. Coordinate equipment maintenance among 6 companies as well as outside Army activities. Report equipment readiness to motor sergeant and motor officer as needed. Supervise and develop a team of more than 30 Army maintainers comprising more than 10 technical specialties.

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  139th Mobile Public Affairs Detachment

  Dec 2008 - Oct 2010

  Public Affairs Operations NCO

  Joined Army Public Affairs in December 2008. Deployed to Balad, Iraq in May 2009. Operate in the Media Operations Cell/Press Desk of the 13th Sustainment Command (Expeditionary) public affairs office.

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  E Co. 1/106th Avn. Regt.

  Jul 2011 - Oct 2013

  Motor Sergeant

  Supervised the vehicle and equipment maintenance program for the 1st Battalion, 106th Aviation Regiment. Reported equipment readiness to motor officer and/or commander. Implemented Army policies and operational maintenance guidance at the battalion and company levels. Supervised and developed a team of more than 30 Army maintainers comprising more than 10 technical specialties.

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  Populus Group

  Feb 2016 - Jun 2018

  Technical Writer at Caterpillar, Inc.

  I write Disassembly & Assembly manuals for Cat® equipment. I am assigned to the Wheeled Loaders and Hydraulic Excavators (HEX) team. Currently working on the next generation 336 hydraulic excavator! I use 3D models in PTC Creo®, author repair procedures in Arbortext®, edit and mark-up photos and graphics in Canvas®, and manage all my content in ACM Windchill®.

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  Caterpillar Inc.

  Jul 2018 - now

  As a part of Global Service, I respond to customer and dealer feedback regarding equipment flash files from our Service Information System Feedback tool. I am conducting root cause analysis to reduce incidents and drive customer and dealer confidence in our tool and products. As a part of the Service Information Division, I develop videos of service procedures for Cat machines and equipment. Videos give our Global Dealer Network a distinct advantage when a downed machine needs to be up and running as quickly as possible.

  • Digital Technical Analyist

    Jun 2020 - now

  • Service Information Developer

    Jul 2018 - Jun 2020