Robert Faulkner

Robert Faulkner

Store Manager

Followers of Robert Faulkner243 followers
location of Robert FaulknerPeoria, Illinois, United States

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  • Timeline

  • About me

    Digital Technical Analyst at Caterpillar Inc.

  • Education

    • Downers Grove North High School

      1993 - 1997
    • Illinois Central College

      2014 - 2015
      Associate of Science (A.S.) Electrical and Electronics Engineering 3.5 GPA
    • Illinois State University

      1997 - 1999
      Music Education

      Activities and Societies: Alpha Phi Omega, Marching Band, Percussion Ensemble

  • Experience

    • Serious Pizza, LLC D.B.A. Domino's Pizza

      Nov 2001 - May 2003
      Store Manager

      Employee recruitment and dismissal; scheduling and labor cost analysisInventory control and food preparationEmployee development and trainingHealth department compliance

    • Army National Guard

      Jun 2003 - Dec 2013

      Repair or replacement of all major assemblies and/or subassemblies on tactical wheeled vehicles, small arms, communication equipment, and power generation equipment. Fault diagnosis and troubleshooting using a variety of test, measurement, and diagnostic equipment including multimeters, maintenance support devices, schematics, wiring diagrams, printed and electronic publications, and other test equipment. Performed scheduled services and unscheduled repairs in accordance with published manuals and local policies. Show less

      • Production Controller

        Jun 2007 - Dec 2013
      • Surface Maintenance Repairer

        Jun 2003 - Jun 2007
    • E. Co. 1/106th AVN Regt.

      Sept 2007 - Jul 2011
      Shop Foreman

      Manage the unit maintenance program of the 1st. Battalion, 106th Aviation Regiment. Coordinate equipment maintenance among 6 companies as well as outside Army activities. Report equipment readiness to motor sergeant and motor officer as needed. Supervise and develop a team of more than 30 Army maintainers comprising more than 10 technical specialties.

    • 139th Mobile Public Affairs Detachment

      Dec 2008 - Oct 2010
      Public Affairs Operations NCO

      Joined Army Public Affairs in December 2008. Deployed to Balad, Iraq in May 2009. Operate in the Media Operations Cell/Press Desk of the 13th Sustainment Command (Expeditionary) public affairs office.

    • E Co. 1/106th Avn. Regt.

      Jul 2011 - Oct 2013
      Motor Sergeant

      Supervised the vehicle and equipment maintenance program for the 1st Battalion, 106th Aviation Regiment. Reported equipment readiness to motor officer and/or commander. Implemented Army policies and operational maintenance guidance at the battalion and company levels. Supervised and developed a team of more than 30 Army maintainers comprising more than 10 technical specialties.

    • Populus Group

      Feb 2016 - Jun 2018
      Technical Writer at Caterpillar, Inc.

      I write Disassembly & Assembly manuals for Cat® equipment. I am assigned to the Wheeled Loaders and Hydraulic Excavators (HEX) team. Currently working on the next generation 336 hydraulic excavator! I use 3D models in PTC Creo®, author repair procedures in Arbortext®, edit and mark-up photos and graphics in Canvas®, and manage all my content in ACM Windchill®.

    • Caterpillar Inc.

      Jul 2018 - now

      As a part of Global Service, I respond to customer and dealer feedback regarding equipment flash files from our Service Information System Feedback tool. I am conducting root cause analysis to reduce incidents and drive customer and dealer confidence in our tool and products. As a part of the Service Information Division, I develop videos of service procedures for Cat machines and equipment. Videos give our Global Dealer Network a distinct advantage when a downed machine needs to be up and running as quickly as possible.

      • Digital Technical Analyist

        Jun 2020 - now
      • Service Information Developer

        Jul 2018 - Jun 2020
  • Licenses & Certifications

    • Scrum Master Certified (SMC)

      Scrum Alliance
      Dec 2023
  • Volunteer Experience

    • Advisor to Theta Epsilon Chapter

      Issued by Alpha Phi Omega National Service Fraternity on Aug 2018
      Alpha Phi Omega National Service FraternityAssociated with Robert Faulkner
    • Region F Advisor Team Coordinator

      Issued by Alpha Phi Omega National Service Fraternity on Jul 2019
      Alpha Phi Omega National Service FraternityAssociated with Robert Faulkner
    • Platelet and white blood cell donation

      Issued by American Red Cross, Central Illinois Chapter on Sept 2012
      American Red Cross, Central Illinois ChapterAssociated with Robert Faulkner
    • Volunteer Horse Handler

      Issued by Central Illinois Riding Therapy (CIRT) on Mar 2013
      Central Illinois Riding Therapy (CIRT)Associated with Robert Faulkner