Hend Hussien

Experience

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  TE Data

  Dec 2010 - Sept 2012

  Technical Support Engineer

  •Obtains client information by answering telephone calls; interviewing clients; verifying information.•Determines eligibility by comparing client information to requirements.•Establishes policies by entering client information; confirming pricing.•Informs clients by explaining procedures; answering questions; providing information.•Maintains communication equipment by reporting problems.•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.•Updates job knowledge by studying new product descriptions; participating in educational opportunities.•Accomplishes sales and organization mission by completing related results as needed. Show less

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  DigitalCom

  Jan 2013 - Feb 2016

  Technical Office Engineer

  Automation Engineer for Sound System ,Security System ,Satellite System ,light System make offers and design for commercial projects and residential • Work with project engineers to fulfill tender bids.•Pre-engineering activities during tender stage – gathering information from suppliers.•Responsible for designing systems that meet customers’ technical specifications.• Design systems basically to comply with customers’ specifications.•Ensure that design is simple and low cost but yet functional and fully comply with customers’ specifications.•Propose alternative configuration or brand as options (if possible).•Source for required equipment in compliance with customers’ specification and requirement.•Evaluate with Head of Dept and Project Engineer the various designs before submitting them to Management.• Provide cost estimation, design and engineering documents•Participates in client meetings, technical clarifications and sales support) Show less

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  Vodafone

  Jan 2018 - Jun 2023

  Quality Control Engineer

  •analyzing users stories and/use cases/requirements for validity and feasibility•collaborate closely with other team members and departments•execute all levels of testing (System, Integration, and Regression)•Design and develop automation scripts when needed•Detect and track software defects and inconsistencies•Provide timely solutions•Apply quality engineering principals throughout the Agile product life cycle•Provide support and documentation•Inform the test lead about what all resources will be required for software testing.•Develop test cases and prioritize testing activities.•Execute all the test case and report defects, define severity and priority for each defect.•Carry out regression testing every time when changes are made to the code to fix defects. Show less

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  2P Perfect Presentation

  Jun 2022 - Jun 2023

  Senior Quality Control Engineer
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  EJADA

  Mar 2023 - now

  Senior Software Test Engineer

  CRM -IVR -Genesis