Sunil Chawla

Experience

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  Fairmont Jaipur

  Jun 2013 - Jun 2014

  Food And Beverage

  - Providing services that are above and beyond for customer satisfaction and retention. - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Food Service Management.- Encouraging and building mutual trust, respect, and cooperation among team members.- Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.- Cost Control Management- Budgeting- Training- Providing information to other supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.- Analyzing information and evaluating results to choose the best solution and solve problems..Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.- Ensuring and maintaining the productivity level of associates.- Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Show less

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  Fairmont The Palm, Dubai

  May 2014 - Nov 2016

  Food and beverage

  •Ensures that the budgeted profit of the department is maintained, analyze financial results and take the appropriate action in areas of poor performance.•Make sure that colleagues are in compliance with the grooming standards of the hotel at all times.•See to it that only well-trained and experienced staff are on duty at functions.•Prepares duty rosters and ensure that correct manning levels are maintained and work is evenly distributed.•Ensures that the service of all meals, snacks and beverages is impeccable and in keeping with the required standards of the hotel.•Checks all administrative procedures, including salary variations, are completed correctly and submitted in a timely manner.•Ensures that the staff attendance registers are completed in a daily basis and are in accordance with statutory requirements of the hotel.•Make sure that all stocks and supplies are timely requested, correct stock levels is maintained and stocks are stored under optimum conditions.•Be aware of all statutory regulations affecting safety and ensure that all safety hazard is rectified.•To ensure fair and equitable discipline is affected.•Investigates and immediately act on staff grievances based on company policies and procedures.•Ensures that VIP guests are timely identified and that their presence is known to all staff in the department.•Maintains a daily report of events and complaints with the actions taken.•Ensures that all staff in the department are security conscious and are well informed to report any strangers to security immediately (i.e. prostitution, etc)•Administers in a fair and equitable manner. Show less

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  Fairmont Fujairah Beach Resort

  Nov 2016 - May 2018

  Manager, Food and Beverage (Pre opening)

  •Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence•Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met•Establishes challenging, realistic and obtainable goals to guide operation and performance.•Develops business goals and creates appropriate development plans. Integrates objectives, opportunities and resources to achieve business goals•Identifies and addresses financial opportunities as needed•Manages department's controllable expenses to achieve or exceed budgeted goals•Maximizes revenue opportunities through competitive pricing of food & beverage products and Services.•To assist in the monthly reforecasting, involving the respective Heads of Department as appropriate•Utilize interpersonal skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.•Encouraging and building mutual trust, respect, and cooperation among team members•Achieves and exceeds goals including performance goals, budget goals, team goals, etc.•Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc•Identifying the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.•Acts as the guest service role model for the restaurants, set a good example of excellent customer service, and creates a positive atmosphere for guest relations Show less

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  The Athenee Hotel, a Luxury Collection Hotel, Bangkok

  May 2018 - Nov 2021

  Manager, Food and Beverage

  • Closely monitoring operations of Multiple Restaurants, In-Room Dining, Pool Operations and ensuring guest satisfaction is successfully achieved.• To monitor guest feedback in relation to service, products and promotions and review in accordance with F&B Director• To oversee all training activities of the F&B department in conjunction with the Director of Learning & Development.• Hands on involvement in daily operations in accordance with the requirement and practices of the outlet.• Creative development of promotions / activations for daily / weekly events together with the Asst. Director.• Effectively communicate with the team and chefs in order to fulfil and address any issues or needs requested by guest.• Ensure the hygiene standards are controlled; Fire & Safety standards are explained and correctly applied.• Look after all kind of clientele from FIT’S, Groups, leisure and corporate guest. Ensure we understand the guest needs and requirements.• To ensure adequate yield and profitability of F&B Operations.• Plan, hire, train, oversee and manage the team members.• Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations• Ensuring compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management• Establishing and maintaining open, collaborative relationships with employees and ensures employees do the same within the team• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.• Ensures employees receive on-going training to understand guest expectations• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns• Administers the performance appraisal process for direct report managers. Show less

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  BRINDCO

  Mar 2021 - now

  National Trade Marketing & E-Commerce Manager

  -Responsible for managing over 400 SKUs including Penfolds (TWE), Mouton Cadet (BPDR), Bodega Norton, Marchesi Di Barolo, Cakebread, Tarapaca (VSPT) & many more.-Profiling of the new portfolio of the wines .-Selecting new SkU for Indian market -Managed budgets against marketing activities to ensure compliance with spending forecasting-Evaluated & tracked brand performance & brand health with open communication with key stakeholders-Designed & executed strongoff-trade & trade toolkits along with innovative PR strategies-Online website management & promotional newsletter Show less