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Hussein Sharif

Hussein Sharif

Front Desk Agent

Followers of Hussein Sharif213 followers
location of Hussein SharifCalgary, Alberta, Canada

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  • Timeline

  • About me

    Cisco Certified Network Associate

  • Education

    • Southern Alberta Institute of Technology (SAIT)

      2017 - 2019
      Computer Systems Networking and Telecommunications 4.0 GPA

      Activities and Societies: Phi Theta Kappa Honor Society

    • Bow Valley College

      2015 - 2016
      Certificate Acadmeic English 4.0

  • Experience

    • Best Western Hotels Village Park Inn Calgary ALBERTA

      Nov 2016 - Aug 2018
      Front Desk Agent

      ● Customer problem resolution● Assisted in training new employees● Planning and setting up group reservations● Communicating with customers through multiple means of communication(Phone, Fax, Email)

    • Phi Theta Kappa Honor Society International

      Jan 2019 - Apr 2019
      Member

    • Shaw Communications

      Jul 2019 - Mar 2021
      Operations Support

      ● Organized, scheduled, and managed day to day operations for field teams● Served as departmental support:● Contributed to process improvement within the department● Actioned consistent phone and email requests

    • Bell

      Feb 2022 - Mar 2024
      Service Desk Analyst

      ● Gather information from customers during calls● Categorize and record reported queries into support tickets● Assign support tickets to the appropriate support team● Monitor issues from start to resolution● Escalate, if needed, unresolved problems to a higher level of support● Coordinate with different departments to enhance the Service Desk's efficiency

    • Valo Networks

      Apr 2024 - Apr 2025
      Network Operations Center Analyst

    • Intermountain Infrastructure Group, LLC

      Apr 2025 - now
      Network Operations Center Analyst

  • Licenses & Certifications

    • ITIL 4 ® STRATEGIST Direct, Plan and Improve

      AXELOS Global Best Practice
      Sept 2023
      View certificate certificate

    • Cisco Certified Entry Networking Technician (CCENT)

      Cisco
      Feb 2019

    • Cisco Certified Network Associate

      Cisco
      Dec 2022

    • Juniper Networks Certified Associate, Junos (JNCIA-Junos)

      Juniper Networks
      Dec 2023
      View certificate certificate