Timothy Hedley

Experience

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  Direct Travel Insurance

  Nov 2006 - Sept 2010

  Trainer, Quality & Verification Coach & Travel Sales Representative
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  AIG

  Sept 2010 - Aug 2013

  Trainer
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  Allianz

  Aug 2013 - Jan 2023

  Within this role I was responsible for the training and development of individuals, teams and business areas throughout Allianz. I was also responsible for a team of customer insights analysts, specialising in designing, building and the provision of complex data reporting solutions to the organisation. Providing leadership and management to teams throughout the UK and abroad I looked to provide a bespoke service to the organisation. With a background in both personal lines and commercial areas of our business. Show less Responsible for the day to day leadership and management of a site specific training team with a responsibility to an offshore team.Managing the delivery of operational training within Allianz Operations including inductions, product, process and refresher training, enhancing the skills, knowledge, competence and performance of our employees ensuring the quality of training delivery is reviewed regularly to ensure customer requirements Responsibility for the design and governance of an ongoing Academy process throughout Operational lines of business. Show less

  • Training & Development and Customer Insights Lead

    Aug 2018 - Jan 2023

  • Training and Change Management Lead

    Jul 2017 - Jul 2018

  • Operations Training Coordinator

    Apr 2014 - Jul 2017

  • Retail Operations Trainer

    Aug 2013 - Apr 2014
• 

  St. James's Place Financial Adviser Academy

  Jan 2023 - now

  Senior Manager - Academy Training @ St James's Place

  I am accountable for developing the skills and capabilities of all new Partners and Financial Advisors within the SJP Financial Advisor academy. I lead a high impact team of Training Managers in the south of England to deliver high quality, blended, learning solutions to individuals throughout their SJP Academy journey.