Daniel Lewis

Experience

• 

  Boots UK Ltd

  Sept 2006 - Aug 2014

  Customer Assistant

  Customer Service Assistant on the Electrical counter. During my time here I have gained the following skills customer service, communication, the ability to deal with difficult customers effectively, able to work as part of a team whilst using my initiative, time management, problem solving skills developed through customer service training and the ability to work under pressure such as when replenishing stock and shelf monitoring.

• 

  EADS Astrium

  Jul 2011 - Jul 2012

  CAE Support - Industrial Placement

  A year long industrial placement in the CAE team based in Portsmouth. Main tasks included:1st and 2nd level support to users on Windows and UNIX environments, relating to software issues, emails and hardware faults. This included using a help desk system (BMC Remedy), phone calls and face to face. Backup management – Restoring of deleted data, weekly tape changes using NetBackup and backup schedule for the year.Software Installs/Licensing Setup – Installation of engineering software and driver updates on windows and UNIX environments. Setting up licensing variables and FLEXLM licensing.Hardware upgrades – RAM, graphics card and hardrive upgrades and changes.PC Imaging and IP address configuration – Image engineering PC’s to the corporate standard using ‘Ghost and Go’ or ‘SCCM’ and configure a fixed IP address to the correct VLAN.SQL commands - To run queries on parts in a database that need to be reprocessed. Windows 7 testing – Following a test plan to carry out installation of engineering software, to ensure that they are windows 7 compatible. Weekly teleconferences took place to update the rest of the team on my progress.Technical Documentation – Creating technical documents for other users to follow n the installation of software. Along with a document for the new placement student on how to use Astriums systems. Nagios Plugins – Creating basic UNIX scripts to be used as a nagios plugin to alert the department for low disk space or when a high number of ‘fin-waits’ appeared on the system.Video Conferences – Weekly videoconferences with other departments to discuss and inform them with project updates.Liasing with different department’s regularly to organise software installs, hardware upgrades, pc reimaging and IP address configuration. Show less

• 

  University of Portsmouth

  Sept 2012 - May 2013

  Service Delivery Advisor

  Provide 1st level support to students and staff on Windows and Mac environments in a variety of locations around the university in open access areas, shared teaching spaces and the IT support centre. Other tasks include:Setting up access to the wireless network on mobiles, laptops and tablets.Printing issues – Sorting out printer jams, changing paper and ink. Helping users print documents from various applications on various paper sizes.Account access – Resetting user passwords and giving help when users cannot access their account.Provide support for core University software.Virus removal of off users laptops and provide information on ways to keep their laptops protected. Show less

• 

  Navitas

  Jul 2013 - Aug 2015

  Technical Support Engineer

  Provide quality technical support to Navitas UK and SAE UK business units, corporate staff and central finance. Carrying out the following: installation and configuration of computer systems, diagnose hardware/software faults and assess/investigate all technical incidents and service requests on both Windows and Mac environments.

• 

  Ultima

  Aug 2015 - now

  To act as front-line coordination for delivery of projects. Working with Project Managers on projects of various sizes ranging from £30,000 to £1M plus budgets. To maintain existing relationships with our customers throughout the project so ensure smooth delivery and create on-going relationships. Responding to and resolving customer opportunities, working on a customers help desk, attending a number of the customer sites during a roll out or one off situations. This includes pre sales activity including information gathering, attending customer meetings and working closely with Account Managers and the Project Office to ensure customer satisfaction.

  • Senior Project Manager

    Jul 2024 - now

  • Project Manager

    May 2019 - Jul 2024

  • Project Coordinator

    Jan 2018 - May 2019

  • Technical Field Engineer

    Aug 2015 - Dec 2017