Debra Sciarrino, MBA, PgMP, PMP, CSM

Debra Sciarrino, MBA, PgMP, PMP, CSM

General Manager

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  • Timeline

  • About me

    Services Delivery Manager, Cisco Systems, Customer Experience, Global Enterprise South, Premier

  • Education

    • Berkley High School

      -

      Activities and Societies: National Honor Society

    • University of Phoenix

      2012 - 2014
      Master of Business Administration (M.B.A.) GPA 3.92

      Activities and Societies: Delta Mu Delta, International Honor Society of Business

    • Central Michigan University

      -
      Bachelor's Degree Business Management; Minors in Economics, Psychology
  • Experience

    • Gold's Gym

      Jan 1990 - Jan 2003
      General Manager
    • Ford Motor Company

      Jan 2000 - Nov 2006

      Secondary role as a Program Management Consultant responsible for tracking and managing $100 million worth of projects in the Network Edison Program. (Defragmentation of the network by moving to a common Cisco platform for IP Telephony, IP Contact Centers, Firewalls, IP Address Management, etc.) Controlled the Change Management Process, Gate Review Process, issue and risk management, quality monitoring, lessons learned, and Project Closure Process. Conducted one-on-one meetings with each PM to guide planning through execution to ensure project success. Cascading weekly status and metrics reports to keep key stakeholders informed. Solution Delivery Methodology (SDM) required to manage all projects. Show less

      • Portfolio Manager, TCS PMO

        Apr 2004 - Nov 2006
      • Program Manager, TCS PMO

        Jan 2000 - Apr 2004
    • Project Management Institute

      Aug 2006 - Oct 2012
      Credentialed PgMP® & PMP®

      I was the 451st person to achieve the PMI Program Management Professional credential in 2010. Obtaining the PgMP was extremely challenging. As part of the PgMP credentialed group on LinkedIn it is rewarding to interact with so many incredibly talented professionals. I enjoy giving back to the PMI community, so anyone that is interested in pursuing their PMP or PgMP is welcome to write to me to learn more.

    • Cisco

      Nov 2006 - now

      Services Deliver Manager leading an enterprise Cisco Premier account who is accountable for managing a large team of project managers and network engineers successful delivery of network equipment replacements. Currently, managing a PMO, LMO and AMO for Telecom Network Transformation (TNT) for a GES Premier account. From the inception of Project Phoenix in 2015, I held various roles and my current role is program leader. This is the 2.0 continuation of this five-year network transformation program branded Project Phoenix (PHX2). Over 95,000 devices implemented in less than 7 years and counting. Cisco's customer and partner collaboration remains energized and focused on providing strategic business solutions for our customer together under a One Team approach.In addition to leading our PMO, I am accountable for the Lifecycle Management Office (LMO). As the lead for LMO, our team manages off the network timing, risk exposure mitigation planning and scope prioritization for over 50,000 Cisco network devices deployed on our enterprise customer's network. This effort has transformed the efficiency and speed with which our customer is able to remain in regulatory compliance, but more importantly lead in their industry through strategic network optimization ahead of their competition. Lifecycle management was pioneered by the my team and we are now evolving it for other Premier accounts to operationalize it as a service. Its success led to knowledge sharing and adoption across the other enterprise customers. Automation, modernization, and innovation are what our talented professionals deliver daily to serve our customers and their vital business needs. Show less As a program manager at Cisco, I have had the privilege to work on a variety of challenging things. Enterprise client-facing work in Advanced Services, Global Enterprise Theater team is rewarding because it directly affects the company's long term vision to change things for the better. It's an exciting time to work in Fast IT and help Cisco realize the Internet of Everything (IoE). Collaborating with our clients to develop and deploy effective business solutions is a perfect fit for me because it gives me tangible purpose as a professional.Learn about Cisco IoE: http://www.cisco.com/c/r/en/us/internet-of-everything-ioe/index.htmlJoin our Cisco IoE blog: http://www.cisco.com/web/about/ac79/innov/IoE.htmlOct 2012 to Feb 2015: Proudly worked in HR, Services Academy group supporting the Cisco Services organization. We work with the Services organization to design, develop, and deliver career solutions for employees, managers, and leaders. In my role I program manage an employee platform known as Career Connection. Career Connection now known as My Services Connect, enables a professional network to connect with peers, experts, and leaders. It also gives employees the ability to discover, develop, and transform their skills to meet Cisco Services workforce needs today and tomorrow. Show less The Global Talent Acceleration Program (GTAP) that I manage develops various types of engineering talent for the Cisco and its ecosystem in the Americas, EMEAR & APJC. I am proud to highlight that we have enable more than 600 Network Consulting Engineers and Customer Support Engineers, and we are still going strong. My involvement with Cisco began in 2006 as a consultant working on one of the top five initiatives for the company. That initiative was called Synergy Commerce Transformation. As that initiative headed toward completion I transitioned over to GTAP. [Note: Began as a consultant for Cisco, and then converted to Cisco FTE in April 2009]. Show less

      • Services Delivery Manager, Customer Experience, Premier Accounts, Global Enterprise South

        Jan 2019 - now
      • Global Sr. Program Manager

        Oct 2012 - Jan 2019
      • Global Sr. Program Manager

        Nov 2006 - Dec 2012
  • Licenses & Certifications

    • Cisco Certified Interviewer Award

      SocialTalent
      Feb 2022
    • Certified Scrum Master

      Scrum Alliance
      Dec 2021
      View certificate certificate
    • Apex Fitness Advisor & Personal Trainer

      Apex Fitness Group
      Mar 1990
    • Personal Trainer

      National Academy of Sports Medicine (NASM)
      Jan 1990
    • ITIL Foundation certified IT Service Management

      PeopleCert
      Feb 2021
    • Program Management Professional (PgMP)

      Project Management Institute
      Aug 2010
    • Scrum Fundamentals Certified (SFC)

      SCRUMstudy - Accreditation Body for Scrum and Agile
      Nov 2023
    • Project Management Professional (PMP)

      Project Management Institute
      Mar 2006
    • Six Sigma Green Belt

      International Standard for Lean Six Sigma (ISLSS)
      Feb 2001
    • ITIL® v4 Foundation

      PeopleCert
      Feb 2021
      View certificate certificate
  • Honors & Awards

    • Awarded to Debra Sciarrino, MBA, PgMP, PMP, CSM
      Cisco FY21 Sales Champion Award - Aug 2021 The Cisco Sales Champion Award is a recognition of the top 10% leaders who have shown exceptional abilities in collaboration, execution, innovation and leadership to drive Service Sales and Delivery results.
  • Volunteer Experience

    • Volunteer

      Issued by North Dallas Food Bank
      North Dallas Food BankAssociated with Debra Sciarrino, MBA, PgMP, PMP, CSM
    • Project Manager

      Issued by Dallas GiveCamp on Oct 2013
      Dallas GiveCampAssociated with Debra Sciarrino, MBA, PgMP, PMP, CSM