Ayooluwa Oluwadara

Experience

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  Airtel Nigeria

  Aug 2016 - Jul 2018

  ~ Close coordination with MS Partners and 3rd party contractors for all Network uptimes and downtimes, maintenance, and Installations related activities.~ Responsible for raising tickets, tracking, and closing with proper documentation using the OWS application.~ Ensured maximum customer satisfaction by meeting MTTR and SLA terms at the earliest possible time.~ Provided 100% phone and remote technical support, or chat or through the Incident Management System.~ Identified recurring issues and escalate appropriately for permanent resolution.~ Opened a ticket for every call/mail ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.~ Ensured tickets are responded to and resolved within Service Level Agreements for each customer.~ Provided quality customer service on every call with support Engineers and Corporate organizations Show less

  • Network Support Engineer

    Aug 2017 - Jul 2018

  • Customer Support Officer

    Aug 2016 - Aug 2017
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  DARA Group

  Jan 2018 - Jan 2019

  Chief Marketing Officer

  ~ Responsible for the establishment of strategic digital frameworks across the business and approaching new prospects.~ Measuring and giving report on the performance of all digital marketing campaigns.~ Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.~ Brainstorming new and creative growth strategies and collaborated with agencies and other vendor partners. ~ Working with designers, product marketing, sales, and external influencers and other industry experts.~ Ensuring that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and execution.~ Working with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models~ Owning and centrally monitoring the digital innovation project portfolio~ Building, managing and continue to grow an internal and external digital innovation ecosystem~ Identifying new tools – AI, digital, CRM – that can support, enhance and improve our solutions.~ Working closely with HR to attract and retain top talent, and to build digital capabilities across the company Show less

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  Meyer Plc

  Jan 2019 - Jan 2022

  ~ Planned digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising.~ Developed, implemented, and managed the social media strategy.~ Stayed up to date with latest social media best practices and technologies.~ Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.~ Brainstormed new and creative growth strategies while collaborating with agencies and other vendor partners.~ Maintained the social media presence across all digital channels.~ Measured and reported on the performance of all digital marketing campaigns in line with agreed goals (ROI and KPIs).~ Used tools, such as Google Analytics, to monitor, analyze and create reports to track all aspects of the company’s digital efforts.~ Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.~ Tracked the website traffic flow, providing internal reports regularly and resolving errors in the company’s online contents.~ Identified new digital marketing trends and ensured that the brand is in front of the industry developments.~ Responsible for posting content, videos, and audio content on online sites.~ Promoted the company’s product and services in the digital space.~ Researched opportunities to target new audiences and support company growth goals.~ Evaluated emerging technologies by providing thought leadership and perspective for adoption where appropriate. Show less ~ Managed IT systems consisting of Windows hybrid environments across multiple departments with 101+ employees.~ Installed and configured computer hardware, software, systems, networks, printers, and scanners.~ Monitored and maintained computer systems and networks.~ Configured and set up accounts for new users.~ Tested and evaluated new technologies.~ Responsible for computer systems maintenance, troubleshooting and configuration.~ Involved in technology infrastructure changes that most benefits the end-users.~ Learned new tools and systems, gaining enough depth to assist users, and managing permissions.~ Provided on-site and over the phone support to ensure continuity of computer system for all system users.~ Troubleshoot and performed virus prevention, detection, and removal. Show less

  • Digital Marketing Specialist

    Jan 2019 - Jan 2022

  • IT Support Officer

    Jan 2019 - Jan 2022
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  Health Partners HMO

  Jan 2022 - Aug 2023

  ICT Executive

  ~ Successfully managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, communication infrastructure, software applications, and peripherals.~ Ensured compliance with the organization’s overall mission and all standards, policies, procedures, and confidentiality guidelines.~ Provided expert support during systems upgrades, installations, conversions, and file maintenance, leading to improved system performance.~ Oversaw the development and enhancement of systems and successfully integrated new systems with existing ones.~ Managed the Group ICT (Head office, Subsidiaries and Branches) initiatives and integration process, leading to improved interdepartmental communication and efficiency.~ Implemented the Company’s Disaster Recovery Plan and ensured its effectiveness, leading to minimized downtime during system failures.~ Developed strategies and plans that enhanced client services, improved user effectiveness, and fostered innovation.~ Ensured the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.~ Kept current with the latest technologies and determined what new technology solutions and implementations met business and system requirements.~ Managed financial aspects of the IT Division, including purchasing and budgeting, leading to cost savings and improved financial management.~ Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.~ Managed telecommunications infrastructure and development plans, projects, policies, and procedures, leading to improved communication and collaboration.~ Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements, leading to cost savings and improved service delivery. Show less

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  TotalEnergies

  Aug 2023 - now

  TM Executive