Amanda Torquetti

Experience

• 

  Tribunal de Justiça de São Paulo

  Mar 2017 - Dec 2018

  Intern
• 

  Galdino & Coelho Advogados

  Feb 2020 - Jan 2021

  Lawyer
• 

  Ambev

  Jan 2021 - Oct 2022

  Specialized in back-office solutions (MDM, Payments, Taxes, Logistics) for Business Shared Services in South America, driving digital transformation.Key Responsibilities:- Built and prioritized product backlog using OKRs to align with business goals.- Designed end-to-end workflows to improve cross-team collaboration and efficiency.- Managed stakeholders across multiple departments to ensure seamless execution of digital initiatives. Focused on enhancing customer success and reducing organizational silos through data-driven insights.Key Responsibilities:- Mapped customer personas and journey to optimize the shared services experience.- Conducted user interviews to identify pain points and improve service delivery.- Led NPS surveys and analyzed data to drive strategic decision-making - NPS score increased from 26 in H1|22 to 56 in H2|22.

  • Product Owner | Ambev

    Sept 2021 - Oct 2022

  • Senior Business Transformation Analyst | Ambev

    Jan 2021 - Sept 2021
• 

  BEES

  Oct 2022 - now

  Product Manager

  Optimizing the Cart and Checkout experience for BEES, a leading B2B and SaaS marketplace in 20+ countries. Focused on enhancing user experience, reducing friction, and driving conversion and revenue growth through data-driven decisions.Key Responsibilities:- Cross-Functional Leadership: Led collaboration across UX/UI, research, and engineering teams to align stakeholders and drive product improvements.- User-Centric Design: Worked with UX/UI designers and research teams to create seamless, engaging checkout experiences.- Data-Driven Decisions: Leveraged analytics and A/B testing to monitor performance, experiment with optimizations, and prioritize high-impact features based on customer insights and business goals. Show less