Tres Robertson

Experience

• 

  Liberty Mutual Insurance

  Jan 1991 - now

  •Full accountability for deep line level analysis, nationwide, to support operational decision making and efficiency and to improve our ability to take focused action to address claims opportunities•Partner with the Operational Reporting and Practices groups to measure performance of the field operations and determine the 'why' behind outcomes not meeting target•Leverage data based analytics with expert claims and line of business knowledge to consult with Claims Executive Mgt on strategic direction of the Claims product •Took on project management role of claims improvement process through analytics involving four simultaneous projects over the course of a year•Manages staff of Operations Support Mgrs Vis mindre Overall daily responsibility for commercial market branch office operation. Establish priorities, schedule and assign work to meet deadlines. Ensure delivery of proficient technical claims handling and exceptional customer service. Conduct training seminars and value added interaction with internal service departments with a goal of contributing to the improved standards and profitable growth.* Recognized as ‘Most Improved Claims Office’ after 1st year of taking over Cleveland office* Maintained technical fluency in jurisdictional nuances across the 25 states handled by my offices* Effectively managed through three major department reorganizations Vis mindre

  • AVP, Senior Manager - Construction

    Jul 2015 - now

  • Sr. Unit Manager - Complex Claims

    Aug 2014 - Jul 2015

  • Senior Manager - Commercial Insurance Claims Analytics (Property Auto and Liability)

    Sept 2010 - Aug 2014

  • Claims Manager - Commercial Auto and Liability Lines

    Mar 2003 - Aug 2010

  • Home Office Claims Examiner - Commercial Auto and Liability

    Jan 2000 - Mar 2003

  • Claims Supervisor (WC and Auto/GL)

    Jan 1995 - Jan 1999

  • Claims Adjuster (Auto/GL & WC)

    Jan 1991 - Apr 1995