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Rahul Krishna

Rahul Krishna

Senior transaction Investigator

Followers of Rahul Krishna104 followers
location of Rahul KrishnaBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Microsoft office
    Microsoft excel
    Leadership
    Microsoft word
    Research
    Powerpoint
    Public speaking
    Sql
    Sas
    Business analysis

  • About me

    Senior transaction risk investigator at Amazon

  • Education

    • Alliance University

      2011 - 2013
      Master of Business Administration (M.B.A.) Operations Management 74%

    • UpGrad.com

      2017 - 2018
      Post Graduate Certification in Digital Marketing & Communication Digital Marketing & Communication 81.78

      • Finding the targeted keywords by using tools like Google Ad Words keyword planner, with less competition and high search volume.• Handled complete SEO on page and off page optimization process for Upgrad blog.• Continuously monitored impressions, clicks and make the necessary changes in SEO on Page for Upgrad blog.• Creating, updating and designing Facebook Business Page and managing campaign.• Lead generation Campaign creation for social media pages… Show more • Finding the targeted keywords by using tools like Google Ad Words keyword planner, with less competition and high search volume.• Handled complete SEO on page and off page optimization process for Upgrad blog.• Continuously monitored impressions, clicks and make the necessary changes in SEO on Page for Upgrad blog.• Creating, updating and designing Facebook Business Page and managing campaign.• Lead generation Campaign creation for social media pages like Facebook and LinkedIn.• Reports generation and analysis for Social Media sites like Facebook, LinkedIn, and Tweeter.• Expertise in Google Ad Words Account Creation, Configuration and campaign Management.• Managing end to end campaign setup for Display Campaigns• Tactic setup and updating the budgets and campaign duration.• Assigning Targeting Segments (Audience, Geo, and Technographic). Show less

  • Experience

    • Amazon

      Jun 2013 - now
      Senior transaction Investigator

      • Sr. Transaction Analyst with over 6.5 years of experience in identifying and monitoring activities involving theft, fraud related to credit cards and reduced bad debt of 10 million dollars and consistently achieving business objectives.• Analysis of customer data and transaction data to identify emerging fraud trends, develop, and improve fraud strategies.• Handled team of 20 people.• Trained 6 new hire teams in the process and mentored 11 teams.• Worked with Partner site (Accenture Delhi team) to improve quality and productivity of the site.• Streamlined the HR connections ambassador programmer by creating a delivery mechanism between investigators and senior management.• Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.• Develop reports that support assessment of operations and continuous improvement including trends, exceptions• Within TRMS handled multiple additional responsibilities such as SLA (Service Level Agreement), creating SOP (Standard Operating Procedure) for the process.• Ensure service level agreements are met for multiple investigation types, while simultaneously monitoring effectiveness of enforcement actions against predefined targets and continuously measuring quality of investigator actions to ensure appropriate account enforcement steps are taken• Exceptional in collaborating with technical development teams, software engineers, Operational Business Excellence, India-based fraud investigation teams, Technical Program Managers (TPM’s), Business Process Re-engineering (BPR's), and data analysts to ensure forecast trends align with current staffing levels for World Wide operations with an emphasis on customer experience• Contributed to continuous improvement efforts by identifying and executing innovative solutions, participating in initiatives, and effectively partnering with matrix partners, peers in other cross-functional units, and stakeholders Show less

  • Licenses & Certifications

    • Post Graduate Certification in Digital Marketing & Communication

      UpGrad
      Jun 2018
      View certificate certificate