Michael Keys

Experience

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  Bear Stearns

  Jan 1987 - Mar 2001

  Managed all “core and shell” to “turnkey” operation construction projects. • Managed construction/facilities projects in existing or newly acquired space. • Space manager for over 200 clients in 700,000 SF of space • Supervised facilities planning, new construction, and office expansion • Directly handled new space acquisitions, budget preparation, contractor selections,permit acquisitions, construction management and client service. • Pre-purchased all “long lead” item(s). • Provided oversight of projects that ranged from $5,000 to $12,000,000 • Managed construction projects for corporate branch offices in Boston, Los Angeles,Whippany New Jersey, and Dallas. • Directed on-site management of projects, including travel. • Managed construction of new space, all installations and post construction moves. Show less

  • Facilities Project Manager

    May 1987 - Mar 2001

  • Office Services Coordinator

    Jan 1987 - Jan 1990
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  Terminix

  Jun 2001 - Jun 2002

  Pest Control Technician

  Provided pest control services for over 200 business clients per month.

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  AT&T

  Apr 2004 - May 2008

  International Network Technician

  Providing technical troubleshooting to customers worldwide.• Resolve issues including international roaming, no service, business services, manualroaming, multi user feature add/drop, network failure in different parts of the world,data troubleshooting, voice troubleshooting, blackberry, Treo network technical issues,and tickets filed. • Provide troubleshooting support and wireless equipment for over 120 countriesworldwide. • Providing single point relationship to corporations regarding domestic andinternational wireless services • Implementation and maintenance of voice and data features to corporate and individualusers. • Provide network voice and data service updates to all clients all over the world • Train new representatives. Show less

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  Alpine

  Apr 2011 - May 2012

  Customer Service Rep

  Providing work from home customer service to customers worldwide for Microsoft Xbox Live:Using home phone and own pc and internet services• Provide troubleshooting of Xbox entertainment gaming system• Provide network troubleshooting• Resolve billing issues• Implement new services to customers such as subscriptions, software and repair.• Help with equipment set up via phone and internet

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  Time Warner Cable

  Dec 2015 - now

  Technician

  TroubleshootingRepairCable Television InstallationTelephone InstallationData InstallationCustomer Service

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  LOCAL UNION NO. 3, IBEW, AFL-CIO

  May 2017 - now

  Electrical Apprentice