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Chris Johnson

Chris Johnson

IT Technician II

Followers of Chris Johnson266 followers
location of Chris JohnsonRichmond, Virginia, United States

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  • Timeline

  • About me

    Sr IT Support Engineer | CompTIA Certified

  • Education

    • Virginia Commonwealth University

      -
      Bachelor of Arts (B.A.) Foreign Language

    • J Sargeant Reynolds Community College

      -
      Network and System Administration/Administrator 4.0

      I completed a certificate program in Network Administration with a 4.0 GPA and passed the CompTIA A+ and the CompTIA Network+ certifications in the process. The program covers networking technologies, administration, and support. I gained knowledge in ESXi and virtualization, Linux, cyber security, Windows 10 and Server 2016, including creating and maintaining servers (DHCP, Domain Controllers, NFS).

  • Experience

    • Cedar Fair Entertainment Company

      Jul 2018 - Feb 2019
      IT Technician II

      • Repaired and maintained computers, point of sales systems, and printers for internal and external customers.• Monitored and diagnosed network issues using Orion monitoring software to ensure seamless operations.• Managed user accounts efficiently through Active Directory, enhancing user experience and security measures.

    • InProduction

      Feb 2019 - Oct 2020
      Technology Support Specialist at InProduction

      • Managed technology support for ~200 laptop and cell phone users.• Implemented a VPN system to enhance data security across multiple sites.• Deployed a temperature monitoring system for all offices with on-premise servers.

    • WayForth

      Oct 2020 - Aug 2023

      • Created a help desk environment to better support our users while providing insight on productivity to leadership. • Audited IT purchasing and eliminated all wasteful spending. • Established and documented proper onboarding and offboarding practices. Increased security baselines for all users including the requirement for multifactor authentication. • Created an IT Inventory, documenting and tagging all assets in the company. • Worked with legal and HR to create offboarding policies for data retention and the return of company hardware. Show less

      • IT Manager

        Nov 2021 - Aug 2023

      • Help Desk Technician

        Oct 2020 - Nov 2021

    • PublicSquare

      Oct 2023 - Nov 2024
      Sr. IT Support Engineer

      • Supported 130 users remotely in a Google Workspace and Mac environment. • Launched Okta for identity management and enrolled all laptops into Kandji for device management. • Identified and removed wasteful IT spend reducing our IT budget by 40%. • Tied all apps to Okta for streamlined on and off boarding.• Redesigned our IT ticketing system for improved reporting to leadership.

  • Licenses & Certifications