Suraj Kumar

Experience

• 

  QCONNECT SOLUTIONS LIMITED

  Oct 2018 - Dec 2018

  Employee

  • I was managing more than 200 clients per day as customers relationship role.

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  Cuemath

  Jun 2020 - Jan 2023

  Operation management

  -In the last two years, I have answered over 1000 queries in the APAC, ME, UK, and ROW regions. I have coordinated with more than 1500 clients through emails and calls in the last 2 years.-Assisting the operations manager in preparing reports for over 100 clients a week.-I used Lead Square as a tool for onboarding more than 500 clients in the last 2 years and maintained the data.-I have worked as a trainer in Cuemath for 2 years and successfully trained 8+ operations associates for their roles and responsibilities.-Conducted regular team meetings and provided coaching and mentorship to team members to ensure high-quality work and professional development.-Managed client relationships, provided regular updates on project status, and resolved client concerns and issues.-Partnered with the marketing team to create a seamless flow of feedback on the user data that gets missed via reports.-Provided regular feedback and coaching to team members to enhance their skills and performance.-I coached and mentored team members, conducted performance reviews, and provided constructive feedback.-Ensured the team met project deadlines and maintained high levels of quality.-In the past 24 months, I have exceeded the goal more than 20 times. I have developed and maintained relationships with both new and old clients while providing high expertise.-For the past two years, I have maintained an average TAT of 2 to 4 hours in Cuemath. Handle more than 50 client inquiries per day, resolving issues and pointing clients in the right direction via chats, calls, and emails.-In 2022, I bought 150+ referrals from satisfied customers.-Worked with cross-functional teams such as marketing, sales, finance, and product to solve multiple category and central-level problems. Show less

• 

  IIM Bodh Gaya

  Jul 2023 - now

  Management Trainee(Programe Management)

  Executive Education and Consultancy, IIM Bodh Gaya (December 2023 - Present)- Managed the MDP (Management Development Program) department program to organize training for government officers from IOCL, WRD, CM UDYAMI, NTPC, NFLP, FDP, BPSC Officers, SHS, Panchayati Raj and BAMETI..- Coordinated with faculty, participants, and external agencies to ensure the smooth delivery of the programs.- Prepared reports, feedback forms, certificates, and all the important records of the programs.- I manage and keep records of department stock materials in Iim Bodh Gaya.- I oversee all program office duties related to planning and executing program activities.- I have conducted 30+ Entrepreneurship Development Training programs with 2500+ on-boarded participants. • I have managed 48 Management Development Programs in IIM Bodh Gaya and provided training to 2000+ Govt. officers.- I am preparing the Noting, drafting and generating bills of the program here.IPM (Integrated Program Management) Program, IIM Bodh Gaya (September 2023 - November 2023)- Handled all the responsibilities of the IPM program, a five-year integrated course for undergraduate students.- Maintained the data and records of the program, such as admission, curriculum, attendance, and classes.- I liaised with the IPM committee, faculty, and students to address any issues or queries related to the program.- I am preparing the Noting, drafting and generating bills of the program here.MBA Program, IIM Bodh Gaya (July 2023 - August 2023)- I assisted in the administration of the MBA program, a two-year postgraduate course for management aspirants.- Managed the data and records of the program, such as enrollment, fees, syllabus, placement, and classes.- Supported the MBA committee, faculty, and students in conducting academic and extracurricular activities. Show less