Nikil Jacob

Experience

• 

  Nokia

  Jul 2010 - now

   Has undergone Python language training  Has undergone Logic & Conditional thinking training for developing logic for programming.  Has been the Data Expert for solving the corporate customer escalations in coordination with other departments for speedy resolutions Has involved in 3G, 4G Bench Mark Drives, Operator assisted TRAI drives Preparing PPTS for customer reviews - Monthly review with the CS team of Vodafone. Sharing the action plan and reasons for the customer complaints of previous months Interacting with business & marketing teams of Vodafone for knowing the customer pulse Providing optimized solutions for coverage complaints & concerns Maintaining the Drop Call rate of 3 Key towns of Andhra under 0.5% Supporting & planning the PCU deployment across the network for the improvement of Kpi’s & to reduce PCU utilization Monthly audit of network dump parameters & the action plan  Regularly monitoring the Ater bandwidth & utilizations of the BSC’s Has been the trouble shooter for new feature OSC implementation, in BSC’s when we were faced with customer complaints Pre post analysis for all the major upgrades happening in the network & its timely escalations for corrections Show less Has taken 6 Sigma Training, IT security & Ethical Training from NokiaMonitoring the flow of various process & its adherence by different teamsInteracting with different departments for process related escalationsSubmitting Circle assessment forms to the central corporate indicating the process adherence of the Kerala CircleUpdation of siteplus tool, that has all the data of the network managed by NSN kerala for VodafoneUpdation of new process for the smooth functioning of different teams Show less At NSN, the striving factor is to improve the performance of Key parameter indicators, that inturn gives good quality & coverage to the customers.Supporting the data enhancements according to the market speed demands constant upgrades & analysis. At this position of an increase in user's, the features of dual half rate call handling feature, its deployment, its parameter tuning is done on a regular basis. This post demands a close monitoring over the ater utilization & BW upgrades to cater the growing traffic of Vodafone Kerala.Customer complaints are dealt with highest priority, to resolve for the best solution available. This require an effort of all departments working in tandem to the goal of solving at the earliestMigration of BTS to IP platform is done in phase that is well supported from meother activitiesDaily report generation & report analysis to find the under performance parameters Daily monitoring during busy hour to find the call blocks & timely escalations to clear Daily generations of configuration requests for the planned activitiesSupporting BSS teams for capacity enhancementsSupporting project teams for their monthly roll outsConstant interfacing with the care teams to resolve complaints & bugsRoll outs of Wide band feature that provide enhanced digital voice clarity to the customersRoll outs of 1800 band with 900 band cells Show less At NSN, as a operation & maintenance Engg:,the task was to minimize the alarms being pegged, the co-ordination of field activities, the proper extension of alarms & the timely escalation of issues. The customer complaints has been dealt with the support of RF team on high importance during my tenure. Also the key performance indicators were given the priority for daily workaround.The different reports for alarm & outages(non availability of n/w) was analysed & work orders raised to track the work was completed within the stipulated time Show less

  • RF Data Specalist

    Nov 2016 - now

  • Process & Quality Spoc

    Aug 2012 - now

  • RF OPTIMISATION ENGG:

    Sept 2011 - now

  • BSS OAM

    Jul 2010 - Aug 2011
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  Nokia Siemens Networks

  Jun 2015 - now

  RF Data Specalist(2G/4G)