Crystal Rojas-Calderon

Experience

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  USDTL

  Jan 2017 - Dec 2018

  Client Service Advocate

  -Resolved all pertinent client issues varying from specimen testing, and turnaround time resolution to account management. Handled and de-escalated client concerns.-Presented workshops/resource materials as part of the professional development committee.-Served as leader for my department, participated in implementing and developing system/method improvements. Ensured department work was following SOP’s and no oversights made.-Addressed all specimen related inquiries via phone/email. Answered various toxicology inquiries pertaining to specimen testing and different matrices.-Disclosed litigation services, worked with social workers, MRO's and attorneys.-Contributed to a professional development committee which strives for employee growth and increases employee engagement. Show less

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  Menasha Packaging

  Jan 2019 - May 2019

  Human Resources Assistant

  -Answered employee FAQs & oversaw calendaring appointments/arranged meetings. -Posted job ads & assisted in recruitment process, maintained HR/on-boarding files and databases. -Communicated clearly via email/over the phone with all employees and members of management.-Provided admin support such as: reviewing I9 documentation, and phone/email management.-Ran background searches (MVR, employment verification, Global, state/municipal).-Assisted with Benefit Plan enrollments (Medical, Dental, Vision, Disability, Life Insurance, etc).-Performed HR compliance reporting (helped with Employee birthday/Anniversary announcements). Show less

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  Heartland Alliance

  Jun 2019 - Jan 2022

  Executive Coordinator/Project Manager

  -Managed multiple coalitions(Chicago and nationally based) that aimed to provide policy recommendations to the White House in efforts to reduce gun violence.-Ensured communication alignment internally/externally for coalitions and projects being worked on.-Managed milestones, timelines and reporting for coalition and project work.-Managed quarterly panel sessions to support Chief of External Affairs for specific targeted audiences(state officials, visiting aldermen, mayors, or prospective funders).-Provided support to COO, Deputy Director and Senior Director with multiple ongoing projects through meeting coordination, meeting minute taking, and documentation efforts.-Supported COO & Senior Director with calendar management, flight /room bookings, coordination of conferences/speaking engagements, prep work, and other administrative duties.-Supported COO by assisting with project budgets, invoicing, vendor relationship management, organizing new employee orientations, procurement, and expense reporting. -Responsible for streamlining communication with the leadership team and composing high-level communication/proof reading materials, creating letters of support/reports, or other needed materials(presentations).-Provided support for the overall team (5 Directors) with onboarding, IT/troubleshooting, announcements, meeting minutes, and other projects.-Collaborated with the whole team to ensure meetings, and direction of programming is continuously strategic, and impactful. Show less

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  ActiveCampaign

  Aug 2021 - Jul 2022

  Project/Program Manager

  -Implemented various processes to streamline communication, centralize documentation, minimize the oversight of tasks, and maximize/improve time management for the team by 20%. -Shifted the team to use Asana, Jira, and trello for our projects to improve interdepartmental collaboration.-Managed insights requests, survey requests, market perception/voice of customer reports, and monthly customer panels aimed at acquiring churned customer data.-Monitored, tracked, and co-developed strategies to increase our positive customer reviews - we successfully increased our positive reviews by 10% .-Successfully aligned tasks and improved worked flow that allowed the team to complete projects with quality and ahead of schedule. -Created a project tracker to ensure team goals stayed aligned with broader company strategic goals and allowed for company wide transparency and accountability.-Provided support in recruitment efforts, and successfully helped our team grow by 50%.-Collaborated with IT, BI, Marketing, and Product teams for leadership sponsored projects (automation support was needed at times).-Provided support with reports, presentations, and weekly updates for our company's leadership team.-Managed portfolio of projects month over month Show less

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  Northern Illinois Food Bank

  Jul 2022 - Oct 2022

  Innovation Project Manager

  -Implemented processes to streamline communication, centralize documentation, & maximize team efforts.-Served as resource/coach on project management for my core team and departments we were collaborating with on an ongoing basis. -Created SOPS for our team in collaboration with Business Design Lead.-Shifted the team to use Asana, Teams & Google for our projects to improve interdepartmental collaboration.-Created a project plan and implemented a new website for the My Pantry Express team & Doordash collaboration to bring free food to communities. -Supported in facilitation/coordination of conferences to exercise neighbor centric approaches.-Provided support to the Senior Director of Innovation, Director of Impact and Executive team with technology based projects that needed to be implemented and scaled.-Created reports, presentations, weekly updates and other needed documentation for Senior Director of Innovation and for the company's leadership team.-Exercised vision & design leadership in the planning and implementation of projects that served the organization's strategic priorities and innovation agenda. -Provided technical guidance in program led discussion and business analysis to determine the appropriate workflow and identified areas for automation or where we could apply technology solutions.-Applied workflow & business analysis information from programs to develop technology requirements for RFPs & SOWs.-Provided UX design expertise in our work with Qualtrics to uplift our neighbor voices.-Created projects from initiation/design planning through implementation including: field work, prototyping experiments, and pilot tests.-Helped manage consultants, partners, and other stakeholders. Show less

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  Heartland Alliance

  Nov 2022 - Jan 2024

  -Support the implementation, strategy, and advancement of RISE, the Refugee, Immigrant, and Asylum Seeker Engagement Initiative.-Exercise vision & design leadership in the planning and implementation for initiative.-Coordinate and facilitate communities of practice to gain insights to support integration of services amongst direct support staff, leadership, and advisory committees. -Support the identification and development of briefs, whitepapers, toolkits, and other resources. -Monitor the field and the literature to identify best and promising practices, innovative ideas, and other system and policy solutions to highlight and disseminate to key stakeholders.-Develop and maintain understanding of program goals/objectives/KPIs to support advancement of strategic priorities.-Provide high-level strategic lens and apply a data informed approach for new/developing effort. -Manage programs and projects along a continuum from initiation to close.-Provide transparent tracking status of timeline and deliverables/objectives/KPIs monthly to stakeholders as well as provides/creates reports as needed.-Develop and continuously support in updating project schedule/charter, budget, milestones, help establish expected outcomes and resource/cost center allocations for initiative. -Prepare status reports, agendas, and presentations when needed to facilitate status review meetings.-Perform risk and issue analysis and develop mitigation action plans.-Oversee and manage data collection, data analysis, data reporting and communication for initiative. -Develop/manage relationships with relevant stakeholders, including executive/senior leaders, funders, government officials, key community-based and culturally specific organizations, refugee communities, etc. Show less -Serve as liaison for ED to provide the highest level of confidentiality & professionalism.-Develop/maintain understanding of business & program goals to support strategic priorities.-Relationship management for internal/external stakeholders( EDs, Donors, Community leaders, Prospects).-Identify needs and support development of SOPs, or reports for improved workflow.-Manage project portfolio for Executive Office to ensure high quality & timely deliverables.-Develop, implement, and manage project planning while providing status reports.-Provide support in strategy development by applying/exercising a data informed approach.-Ensure quality assurance requirements are met, and establish expected outcomes for projects (confirm milestones, timelines, etc.).-Provide support with facilitation of meetings, and schedule necessary meetings to ensure project alignment/progress.-Create presentations, and organize trainings/workshops as needed.-Perform risk & issue analysis for projects, including mitigation strategies.-Serve as coach for other team members on project management.-Oversee/manage data collection, data analysis, data reporting and communication.-Co-lead new program launches and executions across the company.-Collaborate with the Chief Grants Officer for grant management efforts. Show less

  • Senior Project Manager - Innovation & Practice

    Sept 2023 - Jan 2024

  • Executive Office Project Manager - Heartland Human Care Services

    Nov 2022 - Sept 2023
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  Near North Health Service Corporation

  Feb 2024 - Jun 2024

  Director of Strategic Initiatives and Innovation