Nosa Imagbe

Experience

• 

  New Horizon Computer Learning Center

  Apr 2010 - Sept 2010

  Industrial Training (IT)

  • Installation, maintenance and troubleshooting.• Training and Inventory records.• Help desk and daily report.

• 

  Healthy Living Communications

  Jul 2011 - Jul 2012

  IT and Project Officer

  • Installing, troubleshooting, and maintaining system hardware, software and printer.• Oversees the day-to-day operation of computer networks including hardware/software support.• Analysis and design of program brochures, medical journals etc. using software design tools e.g. Corel draw and Microsoft word.• Product/Brand Promotion.

• 

  Aviat Networks

  Sept 2013 - Mar 2016

  IT Support

  • Support on-site and remote users for software and hardware issues via the help desk.• Provide support to all business applications including but not limited to Microsoft Office applications, Oracle E-Business Suite 12, QuickBooks, Noetix, Cisco WebEx, Intranet applications, VPN, Lifesize, MS Lync, Antivirus and Web browsers.• Email configuration and archiving of staff Microsoft Exchange/POP/IMAP accounts using Microsoft Outlook.• Troubleshooting and resolving of Microsoft windows client/server operating system, applications and network connectivity issues including LAN, WAN, Ethernet cabling and VPN access in a Windows environment.• Experience in providing end user support utilizing remote management tools i.e. TeamViewer, Remote Desktop.• Maintain relationships with third-party vendors and ensure that agreed Service Level Agreements are achieved.• Xerox, HP Printer and scanner network installation, configuration and troubleshooting.• Acted as liaison between client and PC manufacturer(s) during service calls for all replacement hardware, correctly identifying concerns for timely calls and repairs.• Network shares and permissions, working with Active Directory, setting up new user accounts, user profiles and dealing with password issues. Show less

• 

  Lizik Construction & Property Development Company Ltd.

  Jul 2018 - May 2019

  Information Technology Consultant
• 

  Perchstone & Graeys LP

  May 2019 - Dec 2022

  Information Technology Manager

  • Manages the Lagos (Head office) IT Infrastructure, responsible for the coordination of all IT support activities in Abuja & Benin offices.• Ensured value realization and effective collaboration by driving the adoption of various Office 365 offerings (web versions of Office applications) including Exchange Online, One Drive for Business, Microsoft Teams, Forms, Yammer and SharePoint.• Support and administration of Windows Server 2012, data backup/recovery, file server, and Active Directory domain including managing users, setting up new user accounts, and group policies.• Manage IT assets and ensure they are in good working conditions per time to minimize downtime and ensure optimal use of ICT resources.• Record management of software licenses, computer assets, peripherals etc.• Ensure effective operation and running of all in-house systems and software, including electronic document management system, Seegad, Law Pavilion Suite etc.• Installing, troubleshooting and configuring Computer hardware, Operating systems, Network Printers, Copier and Scanners.• Maintain, troubleshoot, and support company’s LAN/WAN environment.• Support the maintenance of P&G website.• Setting up Email accounts for staff, ensuring that they know how to log in, group emails, email configuration of office 365 accounts using Microsoft Outlook.• Access system performance and recommend improvements to management when necessary. Show less

• 

  Access Corporation

  Jan 2023 - now

  Technology Support Manager, Oxygen X Finance Company