Cristy Murray, BS, RDCS (AE, PE, FE)

Experience

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  Sears Stores

  Aug 1997 - May 2002

  Marketing/Sales Associate

  -Provided assistance to customers to ensure complete satisfaction.-Resolved customer concerns effectively in a professional manner.-Trained new associates and maintain knowledge of all products.-Maintained knowledge of upcoming sales and promotions.-Completed extensive signing throughout the store.-Maintained knowledge of recalls or problems with specific merchandise.

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  The Quehanna Motivational Boot Camp

  May 2001 - Jul 2001

  Drug and Alcohol Treatment Specialist Intern

  -Maintained military bearing and order.-Aided counselors and officers with their drug/alcohol classes.-Helped with the completion of inmate forms and records.-Maintained proper attitude at all times and follow ethical guidelines.-Assisted Drug and Alcohol Treatment Specialists with inmate background checks.-Attended treatment/counseling workshops.-Participated with hostage negotiation training.

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  Pressley Ridge Outdoor School

  Jun 2002 - Jun 2003

  Outdoor Teacher/Counselor

  -Ensured the safety and well being of program youth and staff at all times. -Taught and counseled at risk youth-Created and implemented session plans and daily routines for staff and youth.-Acted as a role model and mentor, while teaching daily living skills.

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  VisionQuest

  Jul 2003 - Jun 2007

  Quality Assurance/Youth Advocate

  -Maintained the safety of all youth and staff within the program.-Supervised and trained staff to ensure that policy and procedure guidelines were followed.-Taught Safe Crisis Management to new staff, as well as, conducted refresher training annually to all staff.-Completed thorough investigations, resolved problems, and effectively analyzed information from various sources to determine the most appropriate plan of action.-Managed and de-escalated crisis situations, as well as, recommended and implemented solutions as necessary.-Generated strategies to use resources effectively while developing and creating contingency plans.-Arranged and scheduled appointments for residents, as well as, coordinated and supervised visits for visitors and staff. -Completed various forms of scheduled, unscheduled, and formal documentation as needed.-Assisted direct care staff with supervision of youth and performed additional tasks as needed.-Interacted with individuals of various backgrounds in a courteous and professional manner in order to complete tasks.-Provided counseling to youth and staff and assisted with individual, group, and family therapeutic sessions. Show less

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  Altegrity

  Jun 2007 - Oct 2012

  -Control, review, oversight, analyze and evaluate reports of investigation to ensure reports conform to specific requirements. -Compile and analyze quality trends and concerns and provide recommendations to field and review staff to improve national quality. -Attend and lead meetings with field and review staff to ensure quality compliancy. -Prepare ratings of reports of investigation to include “Notices of Deficiency” covering inadequate coverage, failure to resolve issues, overlooked evidence, etc after field/review completion of case. -Interact with Federal agencies and other customer security and personnel staff to assure that they are kept aware of developments in specific cases on an as-appropriate and as-needed basis. Show less -Subject matter expert in review of cases and process.-Conducted inspections of review processes and provided guidance to improve practices and methods, as well as conducted inspection of existing functions, analyzed findings and constructed solutions on a routine basis. -Conducted complete and comprehensive case review trainings to new employees, as well as, conducted refresher to help assist reviewers with changes by the customer and/or company.-Conducted a post audit of case work for new employees and employees transitioning to different functions.-Analyzed reviewer performance and determined when employees reached the appropriate skill level to work independently, while also determining if problem areas existed and developed and implemented a plan to correct actions. -Focused on lowering rework rate and maintaining quality consistency for 200+ reviewers.-Facilitated team meetings with staff frequently to provide guidance on new policy and changes, identifying and communicating points that result in deficiencies, problem solve and develop plans of action to correct errors. -Interacted daily with staff to ensure consistency between field and review and providing written and verbal guidance on proper reporting of information.-Processed disputes to ensure cases met reporting requirements. Fully researched all aspects of cases to ensure correct actions were or were not taken, and take steps of rectifying through databases for specific data and communication with reviewer and field staff. -Provided verbal and written guidance regarding policy, procedure, and quality review to personnel. -Interacted with Federal agency and other customer security and personnel staff to assure that they were kept aware of developments in specific cases on an as-appropriate and as-needed basis.-Process and analyze kickbacks on deficient work prepared and sent by review and field staff.-Conducted case/report of investigation review as needed. Show less -Conducted review of background investigations to ensure completeness and accuracy.-Accomplished all tasks of reviewer at an exceptional level.-Interacted with review and field staff daily to maintain quality, timeliness, and consistency of reports.-Provided written and verbal guidance on proper reporting of information in reports and investigative information.-Developed, led, supervised and implemented a national pilot project for a Federal agency consisting of multiple layers of processes and personnel focusing specifically on quality and timeliness.-Provided guidance to staff regarding concerns or questions of policy and procedures and any issues raised during the conduct of an investigation.-Mentored and trained reviewers, as well as, assisted with computer and procedural related issues.-Kept customer appraised of case developments. -Imported and distributed work to all reviewers and completed various company related reports.-Monitored work available and kept management and review appraised of levels. -Coordinated work projects between different departments.-Ensured timely distribution and completion of case material. -Performed administrative duties as required.-Performed additional tasks as assigned by management. Show less

  • Quality Control Officer

    Apr 2012 - Oct 2012

  • Quality Assurance Team Leader

    Aug 2011 - Mar 2012

  • Senior Reviewer

    Jun 2007 - Aug 2011
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  Penn State Health

  Jan 2015 - Jun 2015

  Cardiac Sonographer - Student

  -Responsible to perform echocardiograms under the supervision of a sonographer from a more senior category or a physician, to evaluate the different aspects of the heart, such as chamber size, valve function, and blood flow.-Use non-invasive cardiovascular technology equipment to assist in the diagnosis and treatment of patients with heart and blood vessel conditions.-Review patient files and be familiar with basic cardiac conditions in order to recognize and identify any abnormalities. -Explain procedures to patients and maintaining ultrasound equipment. Show less

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  UPMC Children's Hospital of Pittsburgh

  Nov 2015 - now

  Senior Pediatric Echo Sonographer

  -Improve and/or support others in improving the health and well being of all children through excellence in patient care, teaching and research.-Work with the patient and family to secure cooperation so that a diagnostic echocardiographic study can be obtained.-Review patient's medical history to determine what echocardiographic information is needed.-Observe, comprehend and assist with performing complete echocardiographic studies (2-D, M-Mode and Doppler imaging) on patients with or without complex congenital heart disease under the direct supervision of a technologist or a physician.-Learn how to recognize complex heart disease and participate with image acquisition as appropriate for skill level and circumstances.-Work with all makes of equipment and explores new procedures and technologies.-Attend Echocardiography Laboratory teaching conferences and continues to expand own knowledge of echocardiography and congenital heart disease.-Perform miscellaneous Echocardiography Laboratory duties such as equipment cleaning and disinfection, stocking of rooms with supplies, procedural billing, record keeping and various other duties.-Attend annual hospital and departmental fire/safety and infection control training and maintain current knowledge of safety procedures within the Hospital and department. Show less