Donald Coffman

Experience

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  Eckerd Drug Stores

  Jan 1995 - Jan 2005

  Regional Operations Manager

  ➤ Managed a high-volume region of 155 drug stores in Texas with more than $400M in annual sales.➤ Faced with the challenge of rebuilding 5 stores by taking down each store, and completely revamping and successfully rebuilding it, in only 7 days.➤ Recruited, hired, trained, and supervised a very talented and dedicated team of 15 district managers➤ Designed several highly successful training and development programs for new hires and staff while providing operational training, guidance, and support to a region with more than 1,000 employees.➤ Conducted store audits, identified areas of opportunity, and developed strategic plans for stores, ➤ Oversaw every aspect of the stores including front-end, pharmacy, and the photo department. Show less

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  Winn Dixie Stores

  Jan 2006 - Jan 2009

  Director

  ➤ Managed all aspects of day-to-day retail operations in a Boca Raton, Florida grocery store with $26M in annual sales.➤ Provided leadership, direction, and support to a very strong team of managers in the region.➤ Achieved the #1 shrink store in the company with a .62% shrink per store. ➤ Maximizing the store's profit contribution by controlling operational expenses including labor costs, shrinkage, and inventory.➤ Ensured all human resources policies or procedures were timely and accurately administered including performance reviews, compensation transactions, new hires, terminations, employee relations, and safety and legal compliance.➤ Coached management team on store success criteria and effective action planning to develop store capabilities.➤ Communicated strategies to facilitate achievement of goals while demonstrating competency in a fast-paced, consumer brand organization, growing through changes in markets or concepts and raising the bar in performance and results. Show less

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  Roundy's Supermarkets, Inc.

  Jan 2009 - Jan 2012

  Area Manager

  ➤ Led and supervised a team of 12 managers who achieved established financial plans with combined annual sales volumes of over $560M, increasing comparative sales year over year by 12% and increasing profitability by 7.4%.➤ Took a 1.4% shrink and reduced it to a .52% shrink, resulting in a promotion to District Manager and Area Manager in 2010.➤ Built a strong bench by mentoring, developing, inspiring, and promoting employees to create a pipeline of talent.➤ Developed diverse teams that knew their markets, communities, and customers and how to address key customer issues.➤ Recruited, hired, and trained several high-potential leaders for the company to create a highly effective succession plan.➤ Strengthening loss prevention controls to achieve significant shrink reductions in every store.➤ Led a team of leaders by serving as a resource and providing expertise on team staffing, management, and store operations Show less

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  7-Eleven

  Jan 2012 - Jan 2020

  Regional Market Manager

  ➤ Managing a region encompassing 90 franchisees, totaling 160 stores with combined annual sales of $800M.➤ Developing financial targets and working closely with each store leader, responsible for 2 District Manager promotions.➤ Providing training, coaching, and mentoring to all managers and associates within the assigned area on how to run the store.➤ Partnering with the district loss prevention manager to develop and implement shrink reduction plans for each store.➤ Driving customer care and increasing hospitality through ongoing visits, increasing overall experience metrics.➤ Coordinating the annual budget process for the region including sales and controllable expenses.➤ Overseeing every facet of operations for the region with complete accountability for maximizing sales and profit.➤ Ensuring effective action planning through root cause analysis, creation and execution of action plans.➤ Consulting with each franchisee to analyze assessment scores, capture root cause operational issues, target improvement opportunities, and drive robust and high impact action planning while ensuring a high level of customer satisfaction.➤ Evaluating margins and identifying roadblocks to franchisee profitability, taking appropriate action for solving issues. Show less